• Train, coach, onboard, and enable Support new hires (352 total) to hit and exceed main KPI goals, working cross-functionally to identify potential improvements to program content and aid in transition to fully remote onboarding in Spring 2020• Own Support New Hire setup process, handling account creation in various Support environments, taking point on technical questions from, and communicating process and systems updates to, other Team Leads• Support team members, identifying upskilling and development opportunities, and reviewing casework to help team meet or exceed expectations in key metrics, including productivity, SQLs, and NPS• Create and lead execution of Support response process during Snowflake Sub-processor migration, working across multiple teams to provide accurate customer-facing and internal messaging

• Play-by-play commentary and sideline reporter for Northeastern University Athletics, covering soccer, hockey, basketball, baseball and more, including games featured on ESPN+ and NESN• Play-by-play commentary for Boston University Athletics• Provide play-by-play commentary for select men's and women's hockey radio broadcasts for Learfield schools Providence College and Dartmouth College

• Serve as conference communications director for all ECAC leagues, including multiple hockey leagues• Develop video, graphic and other digital content promoting championships, special events and other initiatives• Coordinate athletics communications efforts for all ECAC championships• Oversee conference’s weekly and postseason awards programs, covering 30 sports across all NCAA divisions• Spearhead overhaul of ECAC All-Star program, honoring student-athletes across all NCAA divisions

• Broadcast play-by-play for all games across multiple internet platforms• Perform all media relations duties, writing and distributing game notes, recaps and features, while generating coverage through local and national media outlets• Coordinate digital media presence, including designing promotional material to stimulate marketing efforts and redesigning team website• Spearhead content generation for Daktronics video board• Write, produce, edit and host weekly video coach’s show• Handle fulfillment of media trade agreements

• Play-by-play and color commentary for Palm Springs Power baseball team of the SCCBL• Write game recaps, releases and feature stories• Coordinate team website and social media efforts• Maintain accurate team and player statistics using StatCrew software

• Play-by-play broadcaster for all Northeastern men's hockey games, and select basketball and baseball games in 2012-13 season.• Host weekly talk show, "Hockey East this Week," covering Hockey East conference and national college hockey.• Coordinate broadcast schedules, talent assignments for all WRBB Sports broadcasts and perform other related tasks as station Sports Director.• Coordinated website content, managed FTP server and oversaw WRBBSports' social media presence.

• Provide client and technical support for company’s flagship online marketing analytics product, Compete PRO, as member of the Client Relations team• Analyze data to identify trends in online consumer behavior and provide monthly updates for Fortune 500-member clients• Wrote, produced and appeared in a series of brief informational videos for monthly subscribers

• Contact for men’s soccer team, facilitating media access and maintaining statistics using STAT CREW• Produce digital media guide and game programs• Write game previews, recaps and other releases posted to GoNU.com

• Responsible for set-up, break down, and troubleshooting of classroom AV equipment, including microphones, video cameras, computers, and projectors.• Set up and recorded classes and special events using high definition cameras.• Edit audio and video files to be produced as both streaming and standard media.