Daniel Horton Email & Phone Number

Southern Pines, North Carolina, United States

Conducted regular meetings with employees to discuss performance updates, address concerns, and gather feedback on potential areas for improvement.Restructured escalation support process, reducing resolution time by 30% and securing a 98% customer satisfaction score.Guaranteed quality and portion control for an average of 150+ customers , achieving less than 2% complaints on food standards.Drove front-end operations to achieve 98% accuracy in pricing/inventory, boosting daily sales by 15%.Interviewed and selected 5 new staff members, improving team productivity by 25%.Worked with Back of House Manager to maximize sales and profitability, control expenses, meet budgetary constraints, handle Guest complaints, and ensure sanitation, safety and food quality.

Southern Pines, North Carolina, United States

Guided elderly clients in 1 to 4 personalized care activities, ensuring comfortand safety.Completed daily tasks of meal preparation, medication management, lighthousekeeping and bookkeeping.Re-organized recurring tasks to reduce time needed to complete by an averageof 20%.Planned and executed transportation services for 1 to 10 clients toappointments and destinations.Monitored and reported any changes in clients' health conditions toappropriate medical staff or family members.Organized and facilitated engaging social activities, fostering a sense ofcommunity and connection among clients, leading to a 25% increase in overallsatisfaction.

Aberdeen, North Carolina, United States

Directed daily operations, resulting in a 10% reduction in overhead costs and a5% increase in inventory turnover.Addressed and resolved customer complaints and inquiries in a professionalmanner with a 92% satisfaction rating.Bolstered store leader by recruiting, hiring, and retaining talent with less than11% turnover.Directed daily operations, from scheduling to cash handling, enhancingoperational efficiency and achieving a 95% on-time task completion rate.Orchestrated collaborative efforts with the store manager to strategize andimplement sales promotions resulting in surpassing monthly sales targets by15%.Managed store inventory by performing audits, cross-referencing sales withinventory count and reducing inventory loss by 10%.

Bachelor Of Science - Bs, Business And Information Assurance

Bachelor Of Science - Bs, Graphic Design And Multimedia Management