Colleague of the Year 2019Multi-Property Employee of the Month January 2024- Streamlined department processes saving staff time for setup and teardown of events- Created and facilitated training for bar and serving staff- Managed staff on the floor with exacting success- Coordinated with multiple outlets to ensure guest satisfaction was exceeded- Expected to serve "difficult" clients and overcome objections- Consistently requested to manage VIP guests- Ensured staff success every shift by pre-planning, detailed communication, and post meetings- Created team culture that was exciting, motivating and fun

- Developed custom bee vacuum technology to safely remove stinging insects without harming them- Provided pesticide-free stinging insect removal from attics, basements, bushes, trees and in-ground nests- Created system for freezing wasps to be used for venom extraction - Grew company by 800% in 3 months- Gained clients in King, Snohomish and Kitsap Counties- 100% client satisfaction with over 100 5* reviews posted on YELP, Google, Next Door, etc.- Exceeded client expectations with customer service and educational opportunities

- Work with little to no supervision to set banquet rooms- Provide world-class guest service with every guest interaction- Anticipate guest needs and pay attention to details- Train new servers in customer service, serving standards and bartending practices- Lead staff to event success every shift in fun and motivating ways- Recognize opportunities for training and coaching staff

- Instrumental in doubling sales from $25,000 to $50,000 in 9 months- Increased product variety by 50%- Pre-plan and execute sales of custom beverages- Fostered relationships with local wineries and distilleries for menu growth- Conducted wine and spirit tasting for both internal and external guests- Promoted and applied teamwork skills at all times- Responsible for beverage list, menu format and creation

- Scheduled staff each work week- Completed department ordering and stayed in budget- Submitted payroll, billing and closed event checks- Communicated weekly assignments to staff and updated assignments as changes required- Streamlined meetings and improved interdepartmental communication and event success- Cultivated mutually beneficial relationship between the kitchen and banquet department

- Upsold menu items 80% of the time- Implemented catering sales deliveries which added $2,000 per month to restaurant bottom line- Submitted marketing strategy changes to General Manager to improve marketing accuracy, efficiency, and cost by 100%- Managed floor while managers were away and directed staff regarding: side work, POS system questions, customer interaction, expected standards and conducting events- Recognized and promoted to trainer immediately after being hired- Hosted groups and parties from 2-60 people

- Managed department of $3.5m in catering- Controlled labor cost on monthly basis- Created hands-on AV training for non-AV staff- Worked closely with events, sales and culinary departments to detail and run events- Communicated with staff before, during, and after events to ensure event success- Met with clients before and after events to ensure client satisfaction

- Delivered world class guest service with every interaction- Utilized teamwork to exceed guest expectations with quick, efficient service- Streamlined bar practices for efficiency- Resolved difficult problems & situations quickly and efficiently

- Coordinated stewards, audio visual staff, housemen and servers to create event success- Communicated with clients and adjusted event to comply with new information as needed- Developed stronger interdepartmental relationship between banquets and kitchen- Created employee recognition standards- Completed department inventories

- Created personalized service experiences for guests apart of groups up to 5,000 attendees- Maintained attention to details and exceeded guests service standards- Delivered world-class service while utilizing teamwork for efficiency- Managed time wisely to accomplish all tasks efficiently

- Trained new servers in customer service, banquet service and how to bartend- Utilized as utility player and would set up, serve, bartend, and tear down events often- Specifically sought after by clients and event managers to work specific groups because of service reputation- Communicated and fostered teamwork mentality

- Efficiently worked alone or as a team to complete tasks- Surpassed client needs in many creative ways from delivering freight to delivering unexpected coffee- Trained in leadership capacity- Streamlined practices

- Received Guest Service Employee of the Month award 3rd month on the job- Practiced proactive approaches to greet guests and ensure needs are being met- Improved inventory and buying procedures for gift shop which resulted in a 25% profit- Arranged more direct contact with supplier- Focused on learning basic skills in Front Desk, Room Service, Concierge Service, Loss Prevention, VIP Lounge, Restaurant and Banquet Service to provide better service for guests.- Only utility employee to have 7 job codes

- Responsible for overseeing ticketing, guest issues and resolutions for events up to 5,000 people- Coordinated with merchandising and concessions vendors before, during and after events- Addressed coffee cart needs such as money, and additional product replacement- Cultivated relationship between events and engineering for a more streamlined approach to events- Completed accounting of every event- Ensured artist's needs are met- Artists worked with include: Newsboys, Jars of Clay, Third Day, Rebecca St. James, Chris Tomlin, BarlowGirl, Casting Crowns, and DC Talk among others.

- Established 5 new business relationships per month, - Coordinated corporate business plans- Merged communications with industry leaders- Instrumental in creating business with major companies such as Capcom and Xbox.

- Managed accounts across a wide territory on a daily basis- Increased annual company revenue by $5000- Excelled at account maintenance and tracking- Applied strategic marketing to meet consumer needs- Daily sales volume in excess of $10,000.

- Responsible for outside sales and making major sponsorship contracts with leading edge companies in digital entertainment. - Fostered relationships with: Microsoft, Nintendo, Pogo Linux, and Micro Standard- Assisted in coordination of 1000-person LAN events in the Northwest at the Meydenbauer Center in Bellevue, Washington- Facilitated event and tournament coordination and administration- Supervised of 600 employees and participants, - Coordinated general operations including: garbage, setup and tear down of events

- Increased monthly revenue by 100% from sales and promotions- Generated over $100,000 in revenue for the company in one year- Managerial responsibilities for all daily operations included: opening and closing, handling of all moneys, daily earnings, bank deposits, and general care and feeding for the entire store- Responsible for 7 employees- Scheduled & trained employees- Developed employee procedure handbook- Coordinated large events and parties

- Worked in general sales with a focus on technology, sold computers, printers, PDA’s, monitors and software- Trusted to work in management capacity- Trained new employees- Relied on to complete additional projects in a specified timeline. - Counted on by management to deal with frustrated customers- Completed $10,000 individual sale in different department from cross training and superior guest service