Hossam Saied Email and Phone Number

Responsibilities:* Setting and communicate yearly parts purchase business plan with suppliers (Local & Global)* Setting parts department internal KPIs based on market situation* Follow up all logistics activates (shipping, custom clearance, receiving, storing and delivery to Nissandealers network)* Study & Place weekly purchase orders to fulfill customer demand with taking in consideration inventorylevel* Manage and solve customer complaints which is related to parts issue with co-operation with customersupport team* Manage and review dealer parts receiving complaint from technical point of view* Manage and report VOR (Vehicle Of Road) cases , follow up closing of cases to achieve VOR KPIs* Warehouse re-arranging by co-operation with parts warehouse team* Plan and Manage ending year physical cycle count for parts warehouse* Train Nissan dealers parts team on Nissan part operation management* Periodically dealer visits to ensure that dealers network follow Nissan parts standard as an audit* Periodically dealer meeting to enhance business parameters & solving any issue related to parts business* Ensure that parts for any new product launch are store on parts warehouse before start of vehicle sales

• Service Operation: Discuss and assign annual business targets for customer satisfaction. Monitor the CSI, KPI’s scores and spotlight on the low scores areas. Implement an action plan to go on with dealer enhancement, customer satisfaction and customer loyalty. Regular dealer visits to stand on the progress of all agreed action plans. Manage after sales readiness plan for new launches (After Sales deliverables). Implement the internal policy and procedure for GM after sales department and GM dealers• Parts Operation: Discuss and assign annual parts sales target and manage sales performance Vs targets. Assist dealers in parts inventory planning & order placement to meet customer requirements on time. Conducting parts pricing survey with competitors in all markets• Warranty: Monthly warranty review of dealerships and eliminate warranty waste to achieve Warranty KPI Reporting top warranty issues to the quality department with support for any engineering activities, investigations required for problem resolution. Periodically audit to insure dealers compliance with GM warranty policy & procedure. Follow up & drive NAF field action completion percentage with focusing on safety recall. Calculate & update landed cost markup (LCM) & warranty labor rate (WLR) for NAF dealers annually• Technical Support: Provide technical support for technical problems raised by dealers. Insure that the technical team at any site is following the proper fault finding procedures. Communicate any related quality issue to manufacturer to improve product quality• Training: - Implement dealer’s annual training plan with NAF training manager. Monthly monitor training progress for each dealer “web base and instructor base”

• Setting whole sales & retail sales parts targets for North African dealers.• Monitoring dealers purchase achievement on monthly basis.• Monitoring their achievement on monthly basis.• Conducting parts pricing survey with competitors in that markets.• Helping dealers in analyzing their parts stock by discovering over stock & obsolescence items to make stock healthy. • Ensuring that initial parts order for new launched model are transmitted on time.• Revising dealer warranty claim on GWM for approval or rejection.• Monitoring warranty expenditures on monthly basis.• Conducting warranty audit at dealer side on quarterly basis.• Updating GWM with LCM & WLR on annually basis.

• Monitoring dealers purchase achievement on monthly basis.• Monitoring lost sales report & back order on monthly basis.• Updating MOR (monthly operation report) for spare parts department.• Preparing spare parts order & uploading on Dragon system after parts manager revision.• Following process starting form shipping until receiving in our warehouse.• Inspecting received invoices to discover damage or missing parts & reporting supplier with discrepancies.• Updating parts system with received & sold invoices.• Reporting NML (Nissan Motor Limited in Japan) lead-time report & logistics figure on monthly basis.• Reporting NML GIR (Global Inventory Report) & GLCR (Global Logistics Cost Reduction Report) on monthly basis.• Ensuring that initial parts order for new launched model are transmitted on time.• Conducting parts catalogue training for Nissan dealers twice a year.

• Following with TO (technical office) for project drawing & ensure these drawing was sent to fabricate. • Monitoring fabricate volume for projects & ensure achieving the project schedule on daily basis. • Following painting process was finished after fabrication process. • Following transportation of material & erection process at project side. • Reporting parts manager with the project status on daily basis. • Responsible for E-Agrium project (petrochemicals factory in Egypt).