Trung Ho Email and Phone Number

AI/ML Work Summary :• Earned VP Spotlight Award for effort to reduce call volume (by 22%) by enabling digital engagement, and helped the business with customer experience enhancement, cost reduction using AI/ML. • Led team of Data Scientists, Data Engineers onshore and offshore to build prediction models from proof of concept to implementation using R, Python, SAS, Scala in Spark ML and Hadoop ecosystems. • Built binary, multi-class, multi-label prediction models. Topic discovery, speech analytics, text mining and classification. • Developed and recommended use cases to business. Created analytics roadmap and plans of actions.• Contributed as an expert with wide-ranging backgrounds in Data Science, Big Data, System Architecture, Business Analyst, Integration and Application Development. • Experienced in all three pillars of Data Science: Data Analysis, Prediction Modeling, and Data Engineering/ML Operations, with AWS and DataRobot certifications.• Advised team on aspects of AI Engineering, Use Case Integration and Delivery. • Drove AI architecture and implementation of data pipeline, deployment, and operationalization of machine learning models.