Senior Project Manager in charge of Sorenson Data Center Exit. Sorenson is exiting multiple data centers in the USA and needed someone to increase visibility, track and manage risks, deal with large complex issues and resolve them quickly and decisively, maintain daily updates to stakeholders, as well as weekly updates to Executives, and build and drive programs/projects as needed without supervision.Responsibilities included (but not limited to):• Planned and executed a large-scale, multi-department migration from on-premise tools, software, and hardware to AWS/Azure cloud resources.• Created workshops to break down work into achievable milestones and track to delivery.• Reported directly to the office of the CIO, ensuring strategic alignment and communication through to senior leadership.• Facilitated interdepartmental Scrum of Scrums to ensure visibility, raise risks, and plan dependencies as the project tracked to completion.• Built and led several projects, including Sorenson Endpoint Migration, VMware VDM to AppStream On-Demand, and other projects to gain experience in Product Management.

• Developed an Agile/Program Management playbook from the ground up. • Built up and launched 25 different teams using the playbook and doubled team velocity • Key stakeholder in driving adoption as well as administration of Click Up for all of Pattern. • Facilitated conversations with Executives staff and others to break down barriers, resolve conflicts, and negotiate resolutions to complicated IT projects. • Created and implemented team stats reporting channels in G-Suite and Slack. Leading to a clear view of what teams are working on, what they’ve delivered, and what they’re working on next. • Lead all Agile ceremonies with a focus on constant feedback and improvement.• Lead Agile workshops and trained more than 250 employees globally on Agile and Project Management• Reported directly to the Pattern CTO and was his right-hand in ensuring that all top projects and priorities for the business were delivered on time. Extremely proud to state that we never missed a key deadline.

• Developed and Implemented a Capacity Planning tool used organizationally to aid in Sprint Planning and Delivery Timelines. • Scrum Master for the User Profile Services team. • Key stakeholder in creating and planning a shift towards a Customer Centric 360-degree Consumer Profile. • Created and implemented team improvement workshops using LucidSpark to aid in full team collaboration. This ensured teams owned their improvements and participated towards goals that had personal buy in. • Lead retrospectives to focus on constant feedback and improvement.• Worked within the APO using data to evaluate existing processes and procedures while offering recommendations and driving process improvement and adoption of best practices to improve efficiency and effectiveness.

Support Release Readiness Manager for Symantec Information Protection and Endpoint Protection Products (IE - Symantec Data Loss Protection, Endpoint Encryption, Cloud Access Security Broker, Endpoint Protection, etc...)My job was to enable Enterprise Support to provide world-class customer support by collaborating with Product Management, Engineering, and other stakeholders to ensure that Support is prepared for all product releases on Day 1.I was also the leader on negotiating all Support Exceptions between Customers, Sales, Legal, Support, Engineering, and Product Management. These negotiations removed blockers for our largest customers and enabled Symantec to add millions of dollars in extra sales.

Provide technical information and diagnostic assistance to reduce the overall time to resolution of customer issues, via phone, e-mail, support forum postings, and web case submissions. Communicate effectively to ensure that technical issues are addressed in a timely manner. Represented Symantec support through conference calls with customers, internal partners and third parties to engage next level issue resolution.In addition to working on the Backline Team, I was also the Trainer for the Encryption team.

Responsible for taking phone calls regarding server maintenance and repair, as well as meeting required daily quota's in Quality and Quantity of tickets. Handle technical escalations from Tech 1, or Partner Requests. Server Notices, Down Time Reports, Post-Mortem Reports, Hacked Site/Server Investigation, PCI Compliance Modifications, Optimizations, and Quality Assurance

January 2006 — June 2007# Description:Managed transactions, including incoming and outgoing shipments of Currency. Assisted Management in Customer Service escalations. Federal Bond for 1,000,000.00 issued as proof of reliability, and ethical responsibility, as required by law when handling cash transactions exceeding 10,000 Dollars.