Andrea Howard Email & Phone Number

United States

Charleston, South Carolina Area

Kaiserslautern, Germany

Serves as the Knowledge Management (KM) Specialist for the 7th Mission Support Command(MSC); integrates and coordinates knowledge management; organizes plans, creates, maintains,and transfers knowledge to enable more complete situational understanding and facilitate overalldecision making. Directly responsible for the establishment of KM Standard OperatingProcedures (SOPs) for content documentation, control, and organization, to ensure maximumcapability for users to share and access information. Serves as the point of contact for web-basedinformation sharing tools. Primary source for training others on the use of web-basedinformation tools, with a particular emphasis on user responsibilities for securing sensitiveinformation, sharing data, and streamlining workflows. Researches solutions by analyzingtechnologies, technical processes and/or functions; documents findings, identifies areas forimprovement and determines specifications to implement.

Fort Campbell, Kentucky

Served as an Information Technology Specialist (Intern) at the Regional Network EnterpriseCenter, Fort Campbell, Kentucky under the Department of the Army Pathways Recent GraduatesProgram. As a developmental IT Specialist (SYSADMIN), assisted in performing duties suchas: resolving inquiries and problems concerning access, use, and availability of datacentertechnologies. Assisted in enhancing automated systems to improve performance and efficiency.Provided technical assistance to current and potential users to minimize disruptions of computeroperations. Assisted in the day-to-day systems information technology projects; ensured systemswere typically available from vendors and widely used. Executed systems requirements receivedfrom IT Supervisors in response to business requirements, risks, and costs by working directlywith management and system administrators.

Columbia, South Carolina Area

Ft Jackson Sc

Over 12 years of experience in actively managing Information Automation Systems and Radio communication assets with a proven ability to successfully develop, implement and oversee strategies that support the organization’s business and financial objectives. Responsible and dependable leader, dedicated to building highly motivated teams focused on achieving company goals.

Implemented and added capability of two standalone computers for battalion radio programming resulting in the expeditious upgrade of more than 65 radio systems. Efficiently planned and executed the Life Cycle Replacement turn-in and issuance of 80 Information Automation Systems in less than 2 weeks, with no degradation in communication. Coordinated and managed the communication sections load out during the battalions JRTC preparations which guaranteed 100% equipment readiness for mission support. Enforced compliance with the Army’s Communications Security Program, resulting in zero COMSEC incidents, with commendable rating during Brigade SAV

Performed duties as the Detachment NCOIC and Communications NCOIC, immediately establishing a command structure and rating scheme from nonexistence. Created a fully functional and mission focused unit that consisted of 10 Junior NCO’s. Performed supervisory responsibility for the Detachment property book with strict oversight of sub-hand receipt holders resulting in consistent 100% accountability. Enforced the new Detachment maintenance program for over $40 million worth of Commercial-Off-The-Shelf chemical and communications equipment ensuring maximum readiness rate.

Fort Benning, Ga

Trained over 400 Expert Infantry Badge (EIB) candidates on SINCGARS and proper radio communication procedures, resulting in 151 earning the EIB. Developed a training plan for the communications station for the EIB competition, which was used by all units on the installation. Professionally performed duties as the Master Trainer and Platoon Sergeant training over 25,000 Basic Training and OSUT Soldiers within two Brigades and over 600 CONUS Replacement Soldiers which enhanced their individual tactical knowledge of Radio equipment. Completed a battalion Computer Life Cycle Replacement Program while migrating and accrediting over 170 Information Systems, bringing the Battalion within compliance with DoD policies and procedures. Trained company level assistant IASO’s for 5 companies and 8 remote locations where non-existed prior. Provided radio communication support for over 52 ranges ensuring constant communication capabilities. Developed the Battalions Information Management Standard Operating Procedures, which reduced Local Service Request and automation equipment purchase request. Provided professional guidance and training to more than 300 computer users within the Battalion, increasing Information Assurance and Awareness, as well as, Information Systems Security.

Master Of Business Administration - Mba, Project Management

Bachelor Of Science (Bs), Information Technology

Associate Of Science (As), Information Technology