Hannah Roos Email & Phone Number

Meetings & Incentives Worldwide (M&IW) is a progressive meeting, incentive and conference management company that believes live meetings and events transform organizations. As a strategic partner and leading service provider in events management, M&IW is privileged to work with some of the most recognized companies across the globe to help them source and execute successful events. M&IW is a privately-owned, certified Women’s Business Enterprise (WBE) headquartered in Wisconsin with offices across the US, UK, Singapore and Brazil. As an extension of our clients' meeting management resources, we help them increase the quality of their programs, achieve business outcomes, mitigate risk, and reduce costs. -Attendee communication, management, and reporting-Hotel reservation management -Provide support for meeting manager-Pharmaceutical and event reporting-Running cross-checks through excel and PDF-On-site material management -Utilize Cvent to manage events-International communication with clients, hotels, and attendees

Harbour Lake, Monarch, Heritage Club, Harbour Club, Ocean Pointe•Work as Resort Operations Supervisor•Responsible for guest experience at activities and events. Interacted with all ages to provide an extraordinary and memorable vacation experience. Hosts activities and events.•Updated resort presence on Yammer and Facebook •Responsible for associate scheduling, creating resort activity guides, managing inventory and ordering supplies, payroll, vendor relations, contract development, managing finances, disciplinary actions, and creating, implementing, and executing events for guests•Managed clerical tasks such as filing, record management, billing, and data entry for activity attendance tracking•Organize and execute team trainings and meetings•Execute 4DX program as resort coach. Prepared presentations, spoke at events, and department audits•Communicate activity opportunities to guests, promote fun and encourage guests to attend•Create and deliver amenities, process payment transactions, ensure quality and standards are met

Orlando, Florida, United States

• Responsible for improving the UCF fan experience and delivering a memorable event for fans during UCF football games• Stadium Concierge assisted in crowd control (20,000 attendees)• Interacted with fans and provided game day paraphernalia• Greeted individuals inside stadium as information concierge. • Production Assistant with flags, banners and stickers • Accountable for set up and breakdown of events

Orlando, Florida Area

•Created memories in merchandise. Managed opening and closing procedures, sales, and money handling.•Completed professional development classes: Professionalism in the Workplace, Communication Styles, Goal Setting, and Decision Making. •Attended seminars on: Guest Satisfaction with the VP of Operations, Entertainment with the Entertainment Manager, Growing with the Company with the Director of Operations.

Main Street Magic Kingdom

•Worked as cast member for Casey’s Corner, Main Street Bakery, and Plaza Ice Cream Parlor•Responsible for maintaining Disney’s high standard of excellence and efficiency while greeting customers and providing information on the restaurants and parks. Resolved guest concerns.•Completed opening/closing procedures, operated computer system for orders, responsible for preparation, cooking of food, and operated industrial cooking equipment. Developed new food safety standards for Casey’s Corner. •Participated in various classes including Experiential Learning, Merchandising, Food and Beverage Services, Safety, History and Traditions of Disney.•Earned 7 Great Service Fanatic Cards for going above and beyond and providing exceptional guest service in the workplace.

Bachelor'S Degree, Hospitality Management

Activities and Societies: Future Theme Park Leaders of America Association, Eta Sigma Delta honors hospitality society

Education record

Activities and Societies: Delta Zeta Sorority, Alpha Lambda Delta Honor Society