Hannah Roos Email & Phone Number

Meetings & Incentives Worldwide (M&IW) is a progressive meeting, incentive and conference management company that believes live meetings and events transform organizations. As a strategic partner and leading service provider in events management, M&IW is privileged to work with some of the most recognized companies across the globe to help them source and.

• Harbour Lake, Monarch, Heritage Club, Harbour Club, Ocean Pointe
• Work as Resort Operations Supervisor
• Responsible for guest experience at activities and events. Interacted with all ages to provide an extraordinary and memorable vacation experience. Hosts activities and events.
• Updated resort presence on Yammer and Facebook
• Responsible for associate scheduling, creating resort activity guides, managing inventory and ordering supplies, payroll, vendor relations, contract development, managing finances, disciplinary actions, and creating.
• Managed clerical tasks such as filing, record management, billing, and data entry for activity attendance tracking

Orlando, Florida, United States

• Responsible for improving the UCF fan experience and delivering a memorable event for fans during UCF football games
• Stadium Concierge assisted in crowd control (20,000 attendees)
• Interacted with fans and provided game day paraphernalia
• Greeted individuals inside stadium as information concierge.
• Production Assistant with flags, banners and stickers
• Accountable for set up and breakdown of events

Orlando, Florida Area

• Created memories in merchandise. Managed opening and closing procedures, sales, and money handling.
• Completed professional development classes: Professionalism in the Workplace, Communication Styles, Goal Setting, and Decision Making.
• Attended seminars on: Guest Satisfaction with the VP of Operations, Entertainment with the Entertainment Manager, Growing with the Company with the Director of Operations.

Main Street Magic Kingdom

• Worked as cast member for Casey’s Corner, Main Street Bakery, and Plaza Ice Cream Parlor
• Responsible for maintaining Disney’s high standard of excellence and efficiency while greeting customers and providing information on the restaurants and parks. Resolved guest concerns.
• Completed opening/closing procedures, operated computer system for orders, responsible for preparation, cooking of food, and operated industrial cooking equipment. Developed new food safety standards for Casey’s Corner.
• Participated in various classes including Experiential Learning, Merchandising, Food and Beverage Services, Safety, History and Traditions of Disney.
• Earned 7 Great Service Fanatic Cards for going above and beyond and providing exceptional guest service in the workplace.

Bachelor'S Degree, Hospitality Management

Activities and Societies: Future Theme Park Leaders of America Association, Eta Sigma Delta honors hospitality society

Education record

Activities and Societies: Delta Zeta Sorority, Alpha Lambda Delta Honor Society