Heather Hillaert Email & Phone Number

Remote

• Coaching team members to enable them to autonomously lead projects and manage issues, including effective escalation management
• Management of resources who are responsible for one or more large, complex projects
• Leadership and development of direct reports including activities such as hiring, performance management, coaching, mentoring, disciplinary actions, etc.
• Collaborate with other managers to drive efficient use of human resources within and across teams to achieve financial targets
• Manage work assignments and utilization for direct reports, leveling work across resources
• Identify individual strengths and assign tasks to make most efficient use of human resources, while in parallel identifying growth and development areas

• Managing the overall relationship and expectations with a sponsoring client or CRO from a professional services perspective
• Through relationship building, grow Medidata’s penetration within the client via high customer satisfaction
• General oversight of the complete project development life cycle for all assigned client projects/studies
• Active participation in Professional Services roundtables to develop services proposals
• Oversight in the budgeting and engagement authorization process
• Oversight for invoicing authorization of work completed for the client

Remote NC

• Full accountability for the management of project timelines, budget and milestones for a variety of projects,
• Leading client and internal status meeting
• Problem tracking and timely resolution
• Pro-active communication with all stakeholders
• Responsibility for project financials, budget tracking and accuracy of invoicing
• Managing the complete project development life cycle

Remote NC

• Full accountability for the management of project timelines, budget and milestones for a variety of projects,
• Leading client and internal status meeting
• Problem tracking and timely resolution
• Pro-active communication with all stakeholders
• Responsibility for project financials, budget tracking and accuracy of invoicing
• Managing the complete project development life cycle

• Acted as primary liaison between clients and etrials
• Overall responsibility for management and direction of the project team and all aspects of clinical project management
• Worked with clients to develop product requirements for electronic data capture system
• Created and maintained project plans and timelines for multiple projects
• Worked with product development group to design and build electronic case report forms and to define and create edit check specifications
• Interacted with internal team from various departments to ensure quality of service

• Managed technical activities of conversion staff comprised of 3 programmers, 2 migration specialists, and 2 support analysts.
• Responsible for delivery of electronic data conversions in accordance with monthly training units (recognized revenue.)
• Planned and executed project plans including resource scheduling, work breakdown, negotiation of deliverables and status reporting.
• Set expectations for conversion data integration. Educated training, implementations and sales teams with appropriate expectations.
• Prepared requirements documents for migration conversions from acquired software packages to PracticeWorks Office or WinOMS applications.
• Maintained end user conversion documents.

Raleigh-Durham, North Carolina Area

• Managed technical activities of staff of 5 software analysts.
• Interfaced with customers to determine needs. Presented alternative methods of meeting requirements.
• Set expectations for standard package and custom package integration.
• Prepared requirements documents for migration from InfoLogic to PracticeWorks application.
• Resolved technical support issues escalated from ready-response support hotline.
• Designed and conducted consultative training courses geared toward better practice management techniques. Prepared system utilization documents.

Raleigh-Durham, North Carolina Area

• Interfaced with implementation team at Envoy and prepared requirements for development team.
• Designed and executed test plans to provide QA on ECM module.
• Managed implementation process of ECM at customer sites. Prepared load and test instructions for support reps and end users.
• Responsible for marketing ECM module to existing customers.
• Provided training and technical support to internal help desk staff and external customer.
• Set claim volume and commission goals, exceeded recurring revenue quota ($5000/month) for 1997, 1998, 1999.

Raleigh-Durham, North Carolina Area

• Resolved end user technical and how-to issues on a ready-response support hotline.
• Developed training course materials. Including lesson plans and user manuals.
• Published quarterly internal and external newsletters created in MS Publisher.
• Conducted on-site and group training seminars.
• Coordinated user conference for 200 participants.

Leadership, Strategic Thinking, Innovation And Creativity, Executive Presence

Skyline C4L leadership coaching program

Master Of Arts (M.A.), Applied Linguistics

Bachelor Of Arts (B.A.), Magazine Journalism

Bachelor Of Arts (B.A.), Spanish Language And Literature