Heather Wilson Email & Phone Number

As a Senior GIS Analyst, Heather supports clients with the implementation, management, and configuration of GIS. Her experience focuses on providing solutions that streamline workflows and produce quality data for clients using ArcGIS functionality and Rizing's suite of Geospatial products. Employing agile practices, she has developed processes to perform.

Gainesville, GA

• Assisting students with the use of applications such as ArcMap, QGIS, and AutoCAD in a variety of classes
• Helping students understand concepts and processes that were not initially understood in class
• Recruiting new students for the program by developing literature and interacting with students at various events
• Managing social media accounts for the department including Twitter, Instagram, and Facebook (@iesa_ung)

Gainesville Campus

• Welcoming presence for hundreds of new students several time throughout the year
• Proactively handling a variety of situations
• Creating a positive first experience for each student by answering questions and sharing information
• Remaining active on campus throughout the school year as a helpful presence for all students

• Answering thousands of incoming calls for 700-800 different companies in a variety of fields
• Promoted to Lead Operator, Dispatcher, and Supervisor
• Handle special accounts that require leadership skills
• Assisting with difficult callers
• Monthly performance reviews consistently earned me scores above 95% and wrap time is consistently well under requirements