Harold Seth Canonigo Email & Phone Number

● Analyze and translate large volumes of account data to align with internal monitoring center standards while ensuring compatibility across monitoring platforms.● Manage account transfer projects for partner companies while meeting strict deadlines● Implement quality control measures to maintain high accuracy in data migration● Identify and resolve complications in data transfer and integration procedures● Develop custom purpose-built macros to address complex data integration challenges● Create automation solutions to optimize workflow processes

● Provide first level support for technical and account management issues for partners of the monitoring center● Cultivate and maintain a strong working relationship with partners of the company by serving as a primary point of contact for partner inquiries and concerns● Deliver exceptional customer service through both phone and written communication, as well as ensuring timely resolution and customer satisfaction by providing follow-ups as needed● Maintain high standards of service quality while managing a high volume of inquiries by consistently meet or exceed key performance metrics for customer support

● Assisted and instructed faculty and students in-person whenever they encounter a problem or request for help in using a classroom system.● Logged hundreds of daily reports using the company’s in-house ticketing system.● Documented and fixed tens of issues in classroom system hardware.● Recorded solutions for issues encountered both on paper and by using the company’s in-house ticketing system.● Maintained and tested classroom systems outside of classroom use to intercept and avoid potential issues from happening during class-time use.

New Brunswick, New Jersey, United States

● Handled tens of calls regarding issues that the faculty and students experience regarding the various Rutgers suites such as the NetID, Gmail, and Connect Email.● Guided faculty, students, and third-party contractors through the necessary steps to resolve their issues remotely.● Resolved a months-long issue with a faculty that multiple departments were not able to fix.● Logged issues handled during said calls and the steps taken to resolve them using the workplace’s ticketing system.