Scott Carpenter

Scott Carpenter Email and Phone Number

at The HomeDepot @ The Home Depot
atlanta, georgia, united states
Scott Carpenter's Location
Oswego, Illinois, United States, United States
Scott Carpenter's Contact Details

Scott Carpenter personal email

n/a

Scott Carpenter phone numbers

About Scott Carpenter

Over the past 21 years I have work as a:•Customer Service Rep. Took 30 to 40 calls daily answering Medicare Advantage and Prescription Drug Plan questions. Explained the different plans and how they worked and took basic contact information. •Repair Center Manager. I managed the repair center to improved same day shipping SLAs from between 80% and 90% to better then a 99% same day shipping rate daily.•Computer QA Manager Name Brand Production. I managed the QA group for the Name Brand Configuration Lab. Working with IBM, Compaq and HP product, creating a checklist for the Name Brand Product. I also developed Quality checklist for specific customer configurations. I worked directly with the Production and R&D Managers to achieve high customer satisfaction and low configuration errors. I was working in this position when Comark was merged with Insight Direct. •Phone Technical Support Manager. I was promoted to Manager of the Phone Support Group for Comark Inc. USA Flex division. Managed the group and took customer calls resolved difficult situations to customer satisfaction. I also supported the Customer Service Group as needed.•Phone Technical Support Representative working for Comark Inc, Worked with customers to solve problems with the computer equipment that was purchased from Comark Inc. USA Flex division. I was promoted to Supervisor of the Technical Support Group.•Computer QA Technician working for Comark Inc, I created a method of Quality Assurance in the form of a check list for the QA Technician’s use to verify that each computer system was configured correctly before shipping. I was also promoted to QA supervisor working under the Production Manager•Computer Configuration Technician building and configuring computers from the following companies, Tatung, Western Digital, IBM, Toshiba, Epson, Dell, Compaq, HP. and an OEM computer for Comark Inc’s USA Flex division.Specialties: ISO documentation for ISO 9001:2000Process documentationExperience with SAPApexSalesforce

Scott Carpenter's Current Company Details
The Home Depot

The Home Depot

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at The HomeDepot
atlanta, georgia, united states
Website:
homedepot.com
Employees:
98933
Scott Carpenter Work Experience Details
  • The Home Depot
    Lumber Associate
    The Home Depot Oct 2014 - Present
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  • Protocol Global Solutions
    Customer Service Rep
    Protocol Global Solutions Feb 2011 - Present
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  • Protocol Global Solutions
    Customer Service Rep
    Protocol Global Solutions Oct 2010 - Dec 2010
    Take and answer pre-enrollment questions for Medicare Advantage and Prescription Drug Plans.
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  • Aflac
    Independent Associate
    Aflac Jul 2008 - Mar 2009
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  • Insight
    National Repair Center Manager
    Insight Feb 2004 - Jun 2008
    I managed a repair department of up to 30 people. We repaired client product: laptops, desktops and servers for tier 1 manufactures, including Dell, IBM, and HP/Compaq. The department also repaired printers from HP. We worked with OEMs to repair Fujitsu, Symbol, Veiwsonic, Panasonic products. I was also tasked with bring the NRC into the ISO 9002 standards. This was accomplished in a 6 month period.
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  • Insight
    Qa Manager Name Brand
    Insight Mar 1997 - Feb 2004
    Managed the QA team for the name brand product in the custom configuration lab. responsible for the team that checks 100% of the production in the lab. products including IBM, HP/Compaq, Dell, Toshiba.
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  • Comark
    Technical Support Manager
    Comark 1992 - 1997
    Phone Technical Support Manager, I was promoted to Manager of the Phone Support Group for Comark Inc. USA Flex division. Managed the group and took customer calls resolved difficult situations to customer satisfaction. I also supported the Customer Service Group as needed.
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  • Comark
    Phone Technical Support Supervisor
    Comark 1991 - 1992
    Phone Technical Support Representative working for Comark Inc, Worked with customers to solve problems with the computer equipment that was purchased from Comark Inc. USA Flex division.
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  • Comark
    Oem Configuration Tech
    Comark 1988 - 1991
    Built and configured Name Brand and OEM Computers. Started the QA program and created a QA checklist that was used to check systems before they shipped.
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Scott Carpenter Skills

Management Vendor Management Technical Support Customer Satisfaction Process Improvement Account Management Documentations Quality Assurance Processes

Scott Carpenter Education Details

Frequently Asked Questions about Scott Carpenter

What company does Scott Carpenter work for?

Scott Carpenter works for The Home Depot

What is Scott Carpenter's role at the current company?

Scott Carpenter's current role is at The HomeDepot.

What is Scott Carpenter's email address?

Scott Carpenter's email address is sc****@****eaz.gov

What is Scott Carpenter's direct phone number?

Scott Carpenter's direct phone number is +126269*****

What schools did Scott Carpenter attend?

Scott Carpenter attended Sullivan, Waubonsee Community College.

What are some of Scott Carpenter's interests?

Scott Carpenter has interest in Photography, Woodworking, Amateur Astronomy, Fishing.

What skills is Scott Carpenter known for?

Scott Carpenter has skills like Management, Vendor Management, Technical Support, Customer Satisfaction, Process Improvement, Account Management, Documentations, Quality Assurance Processes.

Who are Scott Carpenter's colleagues?

Scott Carpenter's colleagues are Mark Gerulski, Sameer Naik, Yeinny Grace Ortiz Roblero, Larry D. O'neal, Paul Brodak, Robert Rodriguez, Fabricio Ricurte.

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