Scott Carpenter Email & Phone Number

Over the past 21 years I have work as a:•Customer Service Rep. Took 30 to 40 calls daily answering Medicare Advantage and Prescription Drug Plan questions. Explained the different plans and how they worked and took basic contact information. •Repair Center Manager. I managed the repair center to improved same day shipping SLAs from between 80% and 90% to better then a 99% same day shipping rate daily.•Computer QA Manager Name Brand Production. I managed the QA group for the Name Brand Configuration Lab. Working with IBM, Compaq and HP product, creating a checklist for the Name Brand Product. I also developed Quality checklist for specific customer configurations. I worked directly with the Production and R&D Managers to achieve high customer satisfaction and low configuration errors. I was working in this position when Comark was merged with Insight Direct. •Phone Technical Support Manager. I was promoted to Manager of the Phone Support Group for Comark Inc. USA Flex division. Managed the group and took customer calls resolved difficult situations to customer satisfaction. I also supported the Customer Service Group as needed.•Phone Technical Support Representative working for Comark Inc, Worked with customers to solve problems with the computer equipment that was purchased from Comark Inc. USA Flex division. I was promoted to Supervisor of the Technical Support Group.•Computer QA Technician working for Comark Inc, I created a method of Quality Assurance in the form of a check list for the QA Technician’s use to verify that each computer system was configured correctly before shipping. I was also promoted to QA supervisor working under the Production Manager•Computer Configuration Technician building and configuring computers from the following companies, Tatung, Western Digital, IBM, Toshiba, Epson, Dell, Compaq, HP. and an OEM computer for Comark Inc’s USA Flex division.Specialties: ISO documentation for ISO 9001:2000Process documentationExperience with SAPApexSalesforce

Listed skills include Management, Vendor Management, Technical Support, Customer Satisfaction, and 4 others.