Patrick H. Email & Phone Number

• Key analytics partner for Revenue Marketing, enabling development, implementation, and tracking of campaigns.
• Conduct data transformations and analyses to support Demand strategies.
• Mentor junior team members on analytics and development best practices.

• Provide product analytics expertise for Support and ISC tools, supporting initiatives such as Conversations Routing.
• Use tools including dbt, Looker, Python, and Workato to transform data, and automate reports and processes.

Atlanta, GA

• Provide data strategy expertise to business partners through the development of reliable data sources and actionable analytics for operations decision-making.
• Use SQL and Python to develop and automate data sources for over 5 divisions to report consistent KPIs.
• Data engineering lead for a call volume forecast model, resulting in automated pipeline of outputs for reservations.

Atlanta, GA

• Provided broad analytics support to clients, including data engineering, data visualization, and machine learning.
• Supported client’s expansion of analytics department; conducted candidate interviews, and advised on internal processes such as quality assurance and Git usage.
• Developed automated Tableau dashboards for multiple clients, including aircraft maintenance and telecom customer support.
• Created data sources from Teradata and Oracle, and created workflows in Informatica and Alteryx.
• Developed supervised learning model in AWS SageMaker to recommend maintenance and increase productivity.

Atlanta, Georgia

• Supported Consumer Marketing through analyses of customer segmentation, opportunity sizing, and retention offers.
• Developed automated Tableau dashboards for retention strategy team to gain insights into customer behavior.
• Performed datamining and preprocessing in SQL; analysis and reporting in Excel and Tableau.

Atlanta, Georgia, United States

• Provided insights on competitor activities and their implications for AT&T’s wireless products.
• Analyzed 100+ competitors’ pricing moves and promotions, and regularly communicated findings across AT&T groups, including marketing, sales, and customer care.
• Synthesized competitor offers and communicated implications for AT&T products to senior leadership, including the office of the Chief Marketing Officer and the Consumer Insights Vice President.

Atlanta, GA

• Managed 6-person team dedicated to troubleshooting AT&T’s Mobility Network and customer complaints.
• Developed automated reports using Business Objects that improved leadership’s ability to forecast staffing requirements, and provided improved analysis on workload status and employee performance.
• Coordinated department’s quality improvement efforts; updated quality audit process and led learning sessions.

Atlanta, GA

• Produced internal marketing video for Core Installation & Maintenance - East to highlight network manager success and share management best practices.
• Conducted market research analysis for Mobility Planning & Business Development Team for new product.

Fort Bragg, NC; Ramadi, Iraq

• Led 5-person civil affairs team. Liaison among U.S. Forces, Iraqi Security Forces and Iraqi government officials.
• Led team planning and preparation activities to advise and assist government entities in Anbar, Iraq.
• Assessed value/benefits and processed funding requests for multiple local projects.
• Managed public health education program fostering relationships among Iraqi government entities; improved public perception of Iraqi Police, measured by feedback from 35 Anbar Province school directors.
• Performed financial analysis and acquired equipment that doubled production capacity of Iraqi sewing company.

Mazari Sharif, Afghanistan

• Led 10-person team, mentoring the Afghan National Police in finance, personnel, logistics, training, and operations.
• Audited 10 district level police stations against established benchmarks to identify gaps in competencies and capabilities.
• Implemented new police training program and equipment and personnel accountability procedures.
• Managed successful construction project of a protective wall surrounding vulnerable Afghan police station.

Fort Drum, NY; Baghdad, Iraq

• Managed infantry company logistics section involving equipment valued at over $4M.
• Ensured mission readiness and maintenance of all company equipment for transport from Iraq to U.S.
• Second in command of 95 soldiers; assumed duties of company commander during several combat operations.

Fort Drum, NY; Baghdad, Iraq

• Led a 35-person light infantry rifle platoon.
• Graduated from U.S. Army Ranger School.
• Led platoon planning and preparation activities to conduct counterinsurgency in Western Baghdad.
• Advised battalion commander on financial resources for mission outcomes; built relationships with local populations.

New York, NY

• Enabled fixed income derivative hedging through daily interest rate swap verification with Europe counterparties.
• Improved process efficiency by automating payment verification process.

Master Of Science In Computer Science, Machine Learning

• Relevant Coursework: Database Systems Concepts and Design, Data and Visual Analytics, Machine Learning

Master Of Business Administration (M.B.A.), Marketing

Activities and Societies: Emory Veterans Association, Honor Council• Dean’s List • Teaching Assistant: Data and Decision Analytics.

Bachelor Of Science (B.S.), Economics; Management Concentration