Patrick H. Email & Phone Number

• Key analytics partner for Revenue Marketing, enabling development, implementation, and tracking of campaigns.• Conduct data transformations and analyses to support Demand strategies.• Mentor junior team members on analytics and development best practices.

• Provide product analytics expertise for Support and ISC tools, supporting initiatives such as Conversations Routing.• Use tools including dbt, Looker, Python, and Workato to transform data, and automate reports and processes.

Atlanta, Ga

Provide data strategy expertise to business partners through the development of reliable data sources and actionable analytics for operations decision-making.• Use SQL and Python to develop and automate data sources for over 5 divisions to report consistent KPIs.• Data engineering lead for a call volume forecast model, resulting in automated pipeline of outputs for reservations.

Atlanta, Ga

Provided broad analytics support to clients, including data engineering, data visualization, and machine learning.• Supported client’s expansion of analytics department; conducted candidate interviews, and advised on internal processes such as quality assurance and Git usage.• Developed automated Tableau dashboards for multiple clients, including aircraft maintenance and telecom customer support.• Created data sources from Teradata and Oracle, and created workflows in Informatica and Alteryx.• Developed supervised learning model in AWS SageMaker to recommend maintenance and increase productivity.

Atlanta, Georgia

Supported Consumer Marketing through analyses of customer segmentation, opportunity sizing, and retention offers.• Developed automated Tableau dashboards for retention strategy team to gain insights into customer behavior.• Performed datamining and preprocessing in SQL; analysis and reporting in Excel and Tableau.

Atlanta, Georgia, United States

Provided insights on competitor activities and their implications for AT&T’s wireless products.• Analyzed 100+ competitors’ pricing moves and promotions, and regularly communicated findings across AT&T groups, including marketing, sales, and customer care.• Synthesized competitor offers and communicated implications for AT&T products to senior leadership, including the office of the Chief Marketing Officer and the Consumer Insights Vice President.

Atlanta, Ga

Managed 6-person team dedicated to troubleshooting AT&T’s Mobility Network and customer complaints.• Developed automated reports using Business Objects that improved leadership’s ability to forecast staffing requirements, and provided improved analysis on workload status and employee performance.• Coordinated department’s quality improvement efforts; updated quality audit process and led learning sessions.

Atlanta, Ga

• Produced internal marketing video for Core Installation & Maintenance - East to highlight network manager success and share management best practices.• Conducted market research analysis for Mobility Planning & Business Development Team for new product.

Fort Bragg, Nc; Ramadi, Iraq

Led 5-person civil affairs team. Liaison among U.S. Forces, Iraqi Security Forces and Iraqi government officials.• Led team planning and preparation activities to advise and assist government entities in Anbar, Iraq. • Assessed value/benefits and processed funding requests for multiple local projects.• Managed public health education program fostering relationships among Iraqi government entities; improved public perception of Iraqi Police, measured by feedback from 35 Anbar Province school directors.• Performed financial analysis and acquired equipment that doubled production capacity of Iraqi sewing company.

Mazari Sharif, Afghanistan

Led 10-person team, mentoring the Afghan National Police in finance, personnel, logistics, training, and operations.• Audited 10 district level police stations against established benchmarks to identify gaps in competencies and capabilities. • Implemented new police training program and equipment and personnel accountability procedures.• Managed successful construction project of a protective wall surrounding vulnerable Afghan police station.

Fort Drum, Ny; Baghdad, Iraq

Managed infantry company logistics section involving equipment valued at over $4M.• Ensured mission readiness and maintenance of all company equipment for transport from Iraq to U.S.• Second in command of 95 soldiers; assumed duties of company commander during several combat operations.

Fort Drum, Ny; Baghdad, Iraq

Led a 35-person light infantry rifle platoon.• Graduated from U.S. Army Ranger School.• Led platoon planning and preparation activities to conduct counterinsurgency in Western Baghdad.• Advised battalion commander on financial resources for mission outcomes; built relationships with local populations.

New York, Ny

• Enabled fixed income derivative hedging through daily interest rate swap verification with Europe counterparties.• Improved process efficiency by automating payment verification process.

Master Of Science In Computer Science, Machine Learning

• Relevant Coursework: Database Systems Concepts and Design, Data and Visual Analytics, Machine Learning

Master Of Business Administration (M.B.A.), Marketing

Activities and Societies: Emory Veterans Association, Honor Council• Dean’s List • Teaching Assistant: Data and Decision Analytics.

Bachelor Of Science (B.S.), Economics; Management Concentration