Craig Hudson Email & Phone Number

Melbourne, Vic, Au

Melbourne, Australia

We focus on delivering technically advanced solutions that help you produce superb, high quality print whatever the technology to give your business a competitive edge and provide you with the "power to succeed".

Melbourne, Australia

Attended customer installations alongside technicians to provide support and adviceDrove improvements to service delivery processes across National Residential Energy Services unitImproved service delivery and installation timeDelivered substantial uptick on solar installation lead time, reducing backlogActed as sole conduit between AGL and National Solar Installer network Onboarded high performing team of Field Technicians and Installers Built team to maintain high… Show more Attended customer installations alongside technicians to provide support and adviceDrove improvements to service delivery processes across National Residential Energy Services unitImproved service delivery and installation timeDelivered substantial uptick on solar installation lead time, reducing backlogActed as sole conduit between AGL and National Solar Installer network Onboarded high performing team of Field Technicians and Installers Built team to maintain high performance expectations Performed onsite training of field service techniciansReduced back office contractor labour costs, due to national training programSupported departmental restructure post organisational transformationGrew territories of high performing personnel, exceeding KPIsSupported roll-out of new products by New Energy RES teamIntroduced incident log to unit Oversaw office support personnel, including rebuilding an engaged, motivated team culture Managed internal and external stakeholder relations Developed and analysed daily, weekly and monthly reports to accurately forecast service needsDesigned improvements to service processes, end-to-endCreated culture of inclusiveness, diversity and continuous improvement, uplifting performance Managed customer experiences through providing effective training, mentoring and QAAssessed audit information to realign service quality Maintained compliance with OHS Show less

Melbourne, Australia

Promoted from Customer Service Engineer to Technical Advisor to Team LeaderAttended all local escalations and assisted technicians onsiteAttended corrective and preventative maintenance service callsPerformed complex site surveys and installations of both new and refurbished equipmentHosted training sessions to up-skill techniciansUtilised my TCP/IP networking knowledge to ensure sound connectivity between all equipment Escalated issues to national and international… Show more Promoted from Customer Service Engineer to Technical Advisor to Team LeaderAttended all local escalations and assisted technicians onsiteAttended corrective and preventative maintenance service callsPerformed complex site surveys and installations of both new and refurbished equipmentHosted training sessions to up-skill techniciansUtilised my TCP/IP networking knowledge to ensure sound connectivity between all equipment Escalated issues to national and international support channels and followed up all responses promptlyDiagnosed equipment to circuit board component levelPerformed in-depth profiling and calibration of equipment and accurately measured outputsProvided recommendations for new strategies to improve customer satisfaction and meet SLA objectives Proactively sought equipment upgrade opportunities Attended account reviews with sales managers and customers, giving a technical perspective on the advantages of upgrading to new equipment, bolstering sales opportunities Encouraged team members with career path aspirations and assisted professional development Managed van stock within 3% accuracy tolerance as per KPI’sActively participated in standby rosterAlways worked overtime at very short notice as required to reduce downtime and save upon repeat visit travel costs Show less

Managing preventative maintenance schedule, to:• Provide quality assurance • Mitigate risk Assessing equipment and providing performance improvement recommendations Updating software and upgrading equipment Carrying out repairs in the workshopExtracting and analysing log data to find solutions to complex issues Proactively escalating unresolved problems to provide swift solutionsTraining new recruits on all processes, procedures and policies, building high… Show more Managing preventative maintenance schedule, to:• Provide quality assurance • Mitigate risk Assessing equipment and providing performance improvement recommendations Updating software and upgrading equipment Carrying out repairs in the workshopExtracting and analysing log data to find solutions to complex issues Proactively escalating unresolved problems to provide swift solutionsTraining new recruits on all processes, procedures and policies, building high performing teams Developing strong, long-standing rapport with clients, for commitment to providing tech support Building solid internal partnerships, including across:• Sales and Marketing• Customer Care• Senior ManagersLiaising with globally dispersed technical specialists Show less

Diploma, Business

Diploma, Management

Nvq Level 3, Electrical And Electronics Servicing Apprenticeship