Paul Hugel Email & Phone Number

Whitby, On, Ca

Pickering, Ontario, Canada

as team lead, I handle escalations, training and do the reviews for my team. On top of that, I still do Migration into iManage cloud or on-prem

Pickering On

Work with migration tools to update data from on premises and the cloud.Use SQL to transform edocs format to imanage format.Work with other companies to help them use our migration tools

Toronto, Canada Area

Morneau Shepell (Human Resource admin consulting) August 2014 to PresentPosition Held: Application Support (Level 3) • Coordinate ticket through many department to find the effective and efficient solution.• Troubleshoot server issue within spotlight• Responsible for 1500 Servers troubleshooting as it pertains to benefit enrollment• Work in an extremely secure client environment with confidentiality is top priority • Administrator of SiteScope, AlertSite and Spotlight Automation Tools Technical Environment: SQL Server 2005, 2008, 2012, Active Directory, LDAP, Adobe Professional, IIS 6, IIS7, IIS8, Kofax, spotlight, sitescope, and alert site.

Richmond Hill, On L4B 3H7

• Provide technical support from first call to resolution • Give excellent Customer service • Coordinate ticket through many department to find the effective and efficient solution.• Develop automated and Manual workflows for our clients.• Responsible for Server / Network /Printer/ Web Servers troubleshooting as it pertains to the Synergize• Provide Database setup and Support for the Synergize system (Triggers, Views, procedural statements).• Complete complex installs and integration of Synergize system into Great plains, TMW, and other systems.Technical Environment: SQL Server 2005, 2008, 2012, DB2, Oracle, Java, Document Imaging Software, Active Directory, LDAP, Adobe Professional, IIS 6, IIS7, IIS8, Team Viewer, Kofax, Scanners, TMW.

Toronto, Canada Area

• Provide .net application support from first call to resolution, including troubleshooting, bug fixes, and administration for clients • Install and Setup Training for Clients on Databases (SQL 2008, SQL 2005, and 2012 )• Give excellent Customer service • Leading the Support and Install process improvement Team• Responsible for Server / Network/Printer troubleshooting as it pertains to the Avanti Software • Provide Database setup, Scripting and writing procedural statements for the Avanti system• Complete complex installs and integration of Avanti system (.net and visual basic 6).Technical Environment: .NET, Visual Basic 6, SQL Server 2005, 2008,2012 XML, Print MIS System, Active Directory, Adobe Professional, LDAP, Point Of Sales, IIS server, asp.net, Windows server 2008 and 2012.Technical Environment: SQL Server 2005 and 2008, SharePoint, XML, Print MIS System, Active Directory, Adobe Professional, Visio

Toronto, Canada Area

• Provide technical support from first call to resolution (Tier 1 Support)• Give excellent Customer service for all technical issue • Troubleshoot, all Hardware, Network, Software issues, via Phone, e-mail, Desk side visits• Reimage and Upgrade all Desktop and Laptops • Responsible for Server / Network/Printer troubleshooting, repairs and upgrades • Setup and troubleshoot all blackberry and Blackberry Enterprise Server (BES) issues • Asset Coordinator for McCarthy IT department • Troubleshooting telephone (Voice over IP) issues Technical Environment: VPN, Propweb, Word, Excel, PowerPoint and Access, Visio, Microsoft Project, Outlook, Windows XP, Active Directory, HP printers, Hummingbird Document Management System, Citrix, Internet, Blackberry, BES, MS SQL, Summations, CMS.net, Cisco Unity Admin

Toronto, Canada Area

• Provide technical support from first call to resolution • Give permissions and setup of new user in Active Directory• Handle and troubleshoot all software push issues • Give excellent Customer service for all technical issue • Troubleshoot and remotely setup all printers Use of Time: 100% Helpdesk and Troubleshooting; Technical Environment: VPN, Remedy, Word, Excel, PowerPoint and Access, Visio, Microsoft Project, Visio, Outlook, Exchange, Windows XP, Vista, Exchange Server , Active Directory, Routers, Altiris software distribution, SQL server 2008, Xerox printers, HP printers

• Provide technical Support for both Insurance and Mortgage brokers in the renewal application process. • Examine issues involving FoxPro, create and implement solutions or escalate the issue to appropriate levels of support.• Train Stakeholders, and Government employees in navigating through the renewal process, and basic troubleshooting techniques.• Provide suggestion, documentation and design updates for Website improvement for current and future application process for the stakeholders.• Provide support, and suggestions to fellow Team Members regarding the support of stakeholders.• Provided research on government regulation and made sure all new designs for the website meet those requirements.• Performed requirements gathering, for webpage design. Use of Time: 10% Helpdesk and troubleshooting; 70% Training; 20% Designing and DocumentingTechnical Environment: FoxPro, MS Word, MS Outlook, MS Access, Firefox, Netscape, MAC and Internet Explorer.

• Designed new Process to save time and create better efficiency • Supporting Database including SQL, Normalization, and design of databases.• Developed and documented knowledge base solutions, implemented new incident management processes and employee training programs, resulting in more efficient problem management, decreased turnaround times and increased client business through process analysis. • Design training program for the clients and fellow team members. Coordinated the delivery of required education materials.• Mange clients and stakeholder who wanted to speak to the manger regarding a variety of issues • Testing and report any bugs, before release date for software and new hardware • Provided first and second level support via phone, e-mail and remote access to 50,000+ users spanning 10 accounts; clients included Famous Players, Deloitte, AGF / Unisen, the Ontario Lottery and Gaming Corporation, Dominos Pizza, and Enbridge Gas. • Supporting multiple Windows platforms and IIS operations• Troubleshoot and Training Stakeholders in Microsoft Office suite (Word, Excel, Access and Outlook including Exchange Sever, PowerPoint, Visio, and Project). Lotus Notes, desktop PCs, laptops, servers, POS systems, handheld devices and other common and proprietary applications.• Troubleshoot network, and server issues, including routing and firewall, VPN issues, and Active Directory • Diagnosed hardware failures for workstations and servers.Use of Time: 60% Helpdesk and Troubleshooting; 10% Training; 10% Programming and Database Design; Managing and Providing Leadership 20% Technical Environment: VPN, Remedy, I-care, Lotus Notes, CMS, MS SQL, Word, Excel, PowerPoint and Access, Visio, Microsoft Project, Outlook, C/C++/C#, Visual Basic (VB, VB.net, Simple Query Language, Java , Novell 5, Windows 2000, Windows NT, Windows XP, Vista, Exchange Server , Active Directory, Routers, VMware

• Examined legacy system and documented its methodologies.• Performed requirements gathering, for development of new Point of sales system• Created best possible solution to meet the client’s needs using analytical tools including research what all possible solutions.• User time manage, analytical, organizational and decision making skills to complete the project. Designed, developed and reviewed project documents and templates.• Liaised between Project Managers, stakeholders and working groups; booked and set appointments, meetings and prepared required documents• Documented Point of Sales system using Visio and Microsoft Project tools to create Gantt Charts, Entity Relational Diagrams, and Data Flow Diagrams.• Developed and design Database using PostgreSQL, SQL/PL.• Assisted Programmer using Java, and RMI, to create The Point of Sales System. To meet all deadlines • Tested and Implemented program for Client. • Train client on new point of sales program• Managing the team and making sure we are on Task to meet deadline • Collected financial and budget information to produce function area run reports.• Updated project plans, issue risk statuses and action items for function area. Used this information to produce the appropriate status reports.• Coordinated development of required Business Cases and tracked status.Use of Time: 70% Business System Design; 10% Programming; 20% database design Technical Environment: PostgreSQL, Linux, Visio, Microsoft Project, Java, Windows XP