Paul Hugel Email & Phone Number

Whitby, ON, CA

Pickering, Ontario, Canada

as team lead, I handle escalations, training and do the reviews for my team. On top of that, I still do Migration into iManage cloud or on-prem

Pickering ON

Work with migration tools to update data from on premises and the cloud.Use SQL to transform edocs format to imanage format.Work with other companies to help them use our migration tools

Toronto, Canada Area

• Morneau Shepell (Human Resource admin consulting) August 2014 to PresentPosition Held: Application Support (Level 3)
• Coordinate ticket through many department to find the effective and efficient solution.
• Troubleshoot server issue within spotlight
• Responsible for 1500 Servers troubleshooting as it pertains to benefit enrollment
• Work in an extremely secure client environment with confidentiality is top priority
• Administrator of SiteScope, AlertSite and Spotlight Automation Tools Technical Environment: SQL Server 2005, 2008, 2012, Active Directory, LDAP, Adobe Professional, IIS 6, IIS7, IIS8, Kofax, spotlight, sitescope, and.

Richmond Hill, ON L4B 3H7

• Provide technical support from first call to resolution
• Give excellent Customer service
• Coordinate ticket through many department to find the effective and efficient solution.
• Develop automated and Manual workflows for our clients.
• Responsible for Server / Network /Printer/ Web Servers troubleshooting as it pertains to the Synergize
• Provide Database setup and Support for the Synergize system (Triggers, Views, procedural statements).

Toronto, Canada Area

• Provide.net application support from first call to resolution, including troubleshooting, bug fixes, and administration for clients
• Install and Setup Training for Clients on Databases (SQL 2008, SQL 2005, and 2012 )
• Give excellent Customer service
• Leading the Support and Install process improvement Team
• Responsible for Server / Network/Printer troubleshooting as it pertains to the Avanti Software
• Provide Database setup, Scripting and writing procedural statements for the Avanti system

Toronto, Canada Area

• Provide technical support from first call to resolution (Tier 1 Support)
• Give excellent Customer service for all technical issue
• Troubleshoot, all Hardware, Network, Software issues, via Phone, e-mail, Desk side visits
• Reimage and Upgrade all Desktop and Laptops
• Responsible for Server / Network/Printer troubleshooting, repairs and upgrades
• Setup and troubleshoot all blackberry and Blackberry Enterprise Server (BES) issues

Toronto, Canada Area

• Provide technical support from first call to resolution
• Give permissions and setup of new user in Active Directory
• Handle and troubleshoot all software push issues
• Give excellent Customer service for all technical issue
• Troubleshoot and remotely setup all printers Use of Time: 100% Helpdesk and Troubleshooting; Technical Environment: VPN, Remedy, Word, Excel, PowerPoint and Access, Visio, Microsoft Project, Visio, Outlook, Exchange.

• Provide technical Support for both Insurance and Mortgage brokers in the renewal application process.
• Examine issues involving FoxPro, create and implement solutions or escalate the issue to appropriate levels of support.
• Train Stakeholders, and Government employees in navigating through the renewal process, and basic troubleshooting techniques.
• Provide suggestion, documentation and design updates for Website improvement for current and future application process for the stakeholders.
• Provide support, and suggestions to fellow Team Members regarding the support of stakeholders.
• Provided research on government regulation and made sure all new designs for the website meet those requirements.

• Designed new Process to save time and create better efficiency
• Supporting Database including SQL, Normalization, and design of databases.
• Developed and documented knowledge base solutions, implemented new incident management processes and employee training programs, resulting in more efficient problem management, decreased turnaround times and increased.
• Design training program for the clients and fellow team members. Coordinated the delivery of required education materials.
• Mange clients and stakeholder who wanted to speak to the manger regarding a variety of issues
• Testing and report any bugs, before release date for software and new hardware

• Examined legacy system and documented its methodologies.
• Performed requirements gathering, for development of new Point of sales system
• Created best possible solution to meet the client’s needs using analytical tools including research what all possible solutions.
• User time manage, analytical, organizational and decision making skills to complete the project. Designed, developed and reviewed project documents and templates.
• Liaised between Project Managers, stakeholders and working groups; booked and set appointments, meetings and prepared required documents
• Documented Point of Sales system using Visio and Microsoft Project tools to create Gantt Charts, Entity Relational Diagrams, and Data Flow Diagrams.