Humera Khatoon Email & Phone Number

Toronto, Ontario, Canada

- Maintained customer satisfaction through forward-thinking strategies focused on addressing customer needs and resolving concerns.- Achieved a 100% Quality score every month, demonstrating commitment to excellence in customer service.- Responded promptly and effectively to customer requests for billing support and assistance with payment issues.- Proficient in creating Electronic Funds Transfers (EFTs) and setting up pre-authorized payments.- Collaborated with other customer service departments to ensure smooth transitions of customer transactions.- Assisted and guided co-workers by answering questions and sharing product knowledge.- Demonstrated effective communication and problem-solving skills to optimize customer satisfaction.

India

- Efficiently handled 50+ customer interactions per day, providing detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction.- Demonstrated extensive product and service knowledge, allowing for quick and efficient responses to customer inquiries and maximizing opportunities for upselling.- Collected and managed source data, including customer names, addresses, phone numbers, and credit card information, for over 1000 customers, ensuring accurate and secure data entry into customer service software.- Successfully trained and mentored 4 new employees in customer service script recitation, conflict resolution techniques, and efficient data entry practices.- Proficient in utilizing video conferencing platforms such as Zoom for effective communication and virtual collaboration.