– Streamlining manual business and reporting healthcare interoperability workflows into robust system driven processes by coupling the voice of the customer alongside scaled agile practices, increasing data decision consistency, quality, and scalability.– Increasing team supported IT development and product throughput from ~4 to 50+ million dollars a year by leading the shift from an IT driven portfolio backlog into a business initiative and value impacted endeavor.– Leading program increment planning, iteration planning, user story creation, prioritization discussions, and backlog refinement for 2 scrum teams.– Guiding implementation of an automated membership roster exchange that covers 25 distinct third-party vendors and HIEs, averaging 62 files monthly to receive real time ADT messages to improve Stars measures and auto-close authorizations.– Fostered requirements gathering, EHR vendor relationships, and development priority of a foundational data set representing where medical data products are externally connected across 7 vendors, removing administrative overhead and increasing product adoption transparency.– Perform ad-hoc reporting through Palantir Foundry, Azure Synapse Analytics, MS SQL Server, and Oracle platforms.

− Led the formation of foundational provider data API capabilities for Medicaid contracts, from initial concepts to production release, with cross-functional teams to distribute provider data sets from disparate systems in a streamlined and consistent manner to fulfill data use cases throughout the enterprise.− Liaison between IT, business, and leadership stakeholders to generate data product roadmap priority, requirements, product backlog refinement, and vision when defining use cases and timelines, enriching agile framework practices.− Led automation search API capabilities for validating Medicaid providers as claims flow into Humana with provider IT and medical claims business teams, creating millions in cost savings from annual penalties and rate setting gaps.− Implemented primary care physician (PCP) assignment automation strategy and product delivery, including development of new member enrollment algorithms that interface with business configurable web applications to score and rank providers based on member inputs required by Medicaid contractual agreements.− Embedded data governance practices into the software development life cycle to promote transparency, accountability, and security of data assets.− Tested APIs and data solutions during user acceptance and post-production validation phases of deployment, boosting the quality and acceptance of consumer delivery.

− Worked quickly and efficiently to fulfill online delivery and pickup orders.− Enhanced customer service by communicating with the customer to establish optimal product replacements, substitutions or desires in place of unavailable items.− Engaged with team members to consistently meet order deadlines and productivity goals.

− Stocked arriving shipments upon weekly arrival and organized inventory.− Applied accounting practices by transacting customer sales and totaling register drawers to track overages/shortages.− Actively assisted customers with product uses and selections, as well as supported customer loyalty by offering special product orders− Maintained store cleanliness and sanitization to enhance appearance and deter infectious diseases.

− Set up and configured new network infrastructure in combination with on-site SFTP Ubuntu server to keep daily operations functioning more efficiently and securely through internal or external access.− Configured encryption levels and user access control within electronic health record system to keep patient information safe.− Complied with insurance company record requests by scanning and sending business/patient documents via secure web portals to show proper patient treatments and business practices.− Integrated and set up new Windows 10 desktops and document scanners into the business network to solidify system consistency in the work environment.− Performed on-site and remote support ensuring high accountability, up time, and compliance.

− Performed all user access reviews on internal applications to verify account integrity and proper security permissions on an individual user basis, keeping employee and patient information safe.− Created and formatted change management procedure documents and findings reports, creating a uniform platform of communication and knowledge between departments.− Conducted first ever internal change management review resulting in workflow accuracy and performance business intelligence.− Used Excel and SQL to extract raw account information and performed data analysis to determine corrective security actions.

− Maintained store entrance by keeping it presentable for customers and employees− Organized carts and loaded customer vehicles allowing a constant customer flow in and out of the store− Built customer loyalty by establishing professional relationships− Enhanced listening skills and social perception by actively engaging with customers− Stayed focused in a fast and changing retail environment

− Cashier and assigned lanes to customers generating revenue− Managed bowling leagues and parties forming stronger bonds between customers and business− Resurfaced lanes with lane conditioning machine− Cleaned bowling alley at close creating a welcoming atmosphere for future customers− Routine pin setter machine maintenance kept all lanes functioning and created little down time in future− Organized and sanitized bowling balls and shoes

Responsibilities Included: Meeting students at their home to go over their homework assignments, asking students about specific topics or subject areas that are giving them trouble, providing assistance on homework assignments and studying for tests, and working through problems or questions that the student did not answer correctly.