Hunter Tesar Email & Phone Number

Plano, Texas, US

• Designed and built NPS automation, customer health scorecards, product health scorecards, journey orchestrations, playbooks with specific call to actions, and renewal management.
• Partnered with Customer Success, Onboarding, Implementations, and Product across the company to ensure collaboration between data, retention, and adoption.
• Strategized and partnered with executive leadership to understand and develop tools to allow for future success of the company.
• Identified and developed solutions for issues related to policies, procedures, and processes across multiple teams.
• Enabled individuals to grow and take on a more technical understanding of systems, processes, and procedures across the company.

Plano, Texas, US

• Responsible for management of global team of support agents
• Administrative duties of Salesforce, and Tableau databases
• Developed new processes and procedures for deflection of incoming support cases
• Worked to reconcile vendor to company to customer cost, savings in excess of over $250,000 in 2019
• Completed performance evaluations and rectified issues within team of employees
• Maintained consistent and open channels of communication with organization leaders, not only informing of current customer issues, but solutions, actions taken, and support trends

Plano, Texas, US

• Assigned to grow, and support over 250 accounts globally
• Created new processes for Account Owners to reach log and interact with their clients
• Management of assigned accounts and fostering customer relationships as primary customer contact
• Performed quoting and order entry of products sold
• 50% account growth during 2017
• Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction

Plano, Texas, US

• Support assigned accounts and was the customers main point of contact for training, questions, or concerns
• Oversaw and ran projects to completion
• Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele
• Developed standard operating procedures and document workflows for current and future process steps
• Maintained regular contact with clients and identified opportunities to deliver added value to client relationships

Plano, Texas, US

• Provided on-call support for critical issues related to software and hardware issues
• Removed and replaced malfunctioning components to correct hardware problems
• Provided solutions to operations issues for users on hardware and software, working closely via phone, email, live chat and web teleconference with end users
• Trained end-users on software use, functionality, and application to business problems
• Handled customers' expectations of support and functionality in order to provide positive user experience