Hunter Ross Email & Phone Number

Austin, Texas Area

Independently manage, document, and resolve a caseload including accepting and closing an average of five tickets per day. Performed implementation services for new onboarding customers.Provide over the phone training on all aspects of Lightspeed Systems software.Maintain technical knowledge of Lightspeed Systems web security/content filtering.

Austin, Texas Area

Documented detailed account notes on customers accounts for later reference and created tickets for issues that require additional work.Based on customer information troubleshot customers devices and network issues to resolve the customers technical issues.Provided information and submitted requests for updating of internal procedural documentation. Worked.

Austin, Texas Area

Worked with triads to effectively support new employee's development.Acted as a roamer in academy and assisted new hire specialistsLed presentations in team meetings on Progressive products and sales techniques.By using my varied knowledge of the product and sales techniques I am able to best assist my callers by leveraging my different customer.

Lead Readynow Classes to ensure the customer knows how to operate their devices.Recommended and helped customers select merchandise based on their needs.Demonstrated devices and informed customers of all available options to better sell products.Engaged with customers to discover proper needs to sell devices and service plans. Managed a wide variety of.

Bakersfield, California Area

Worked with customers to find the proper equipment and markers to best fit their needs.Attended national conferences and events to network and be informed on upcoming product.Handled customer service which included issues with product prices, issues over time required for product in for repair, payment issues, and defective items.Ordering product from.