Hunter Ross Email & Phone Number

Austin, Texas Area

Independently manage, document, and resolve a caseload including accepting and closing an average of five tickets per day. Performed implementation services for new onboarding customers.Provide over the phone training on all aspects of Lightspeed Systems software.Maintain technical knowledge of Lightspeed Systems web security/content filtering, productivity management, and MDM solutions, including various third party applications.Identify, analyze and resolve technical problems with Servers, workstations running Lightspeed Systems SaaS products.Responsible for the quality of deliverables including creating internal documentation and diagrams for success design, implementation and support.

Austin, Texas Area

Documented detailed account notes on customers accounts for later reference and created tickets for issues that require additional work.Based on customer information troubleshot customers devices and network issues to resolve the customers technical issues.Provided information and submitted requests for updating of internal procedural documentation. Worked with customers over the phone to provide a personalized solution.By multitasking through different systems I was able to offer products as well as solve the customers' reason for calling.Kept up to date on constantly changing products to be better able to sell effectively.Asked a variety of discovery level questions to make to offer the appropriate products.

Austin, Texas Area

Worked with triads to effectively support new employee's development.Acted as a roamer in academy and assisted new hire specialistsLed presentations in team meetings on Progressive products and sales techniques.By using my varied knowledge of the product and sales techniques I am able to best assist my callers by leveraging my different customer communication styles.Set up and completed callbacks so that I can build a better rapport with customers and increase sales.Licensed in 46 states for property and casualty insurance.Worked with Microsoft office products to communicate with customers and employees, record sales, and assist with and participate in training.Learned and used specific company based software to effectively sell the product.Worked on an individual and team based level to stay up to date on a constantly changing product.

Lead Readynow Classes to ensure the customer knows how to operate their devices.Recommended and helped customers select merchandise based on their needs.Demonstrated devices and informed customers of all available options to better sell products.Engaged with customers to discover proper needs to sell devices and service plans. Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Bakersfield, California Area

Worked with customers to find the proper equipment and markers to best fit their needs.Attended national conferences and events to network and be informed on upcoming product.Handled customer service which included issues with product prices, issues over time required for product in for repair, payment issues, and defective items.Ordering product from distributors for retail sales.Received inventory shipments and stocked walls and cases with product.Handled cleaning and basic maintenance for the store.Involved in store presentation and design.Was responsible for opening and closing the store.Handled money which included making bank deposits.Received work orders for airsoft and paintball markers that required fixing.Worked on and repaired markers in a timely manner.Upgraded markers with higher quality internals for better performance.Handled phone calls over questions on marker repair costs, repair services offered and troubleshooting.