• Documented and collected patient data in Remedly to maintain accuracy and security.• Abided by state and federal healthcare guidelines and laws and reported non-compliance issues.• Maintained efficient surgery schedule by monitoring daily activities and resolving potential conflicts.• Excelled at building rapport to address patient problems and needs resulting in overall trust and patient retention.• Counseled patient about personal financial responsibility and collaborated with billing to resolve patient accounts.• Collaborated with patient, referring physician and surgical specialist to coordinate pre- and post-operative care for surgical procedures.• Answered phone calls and messages, scheduling appointments and handling patient inquiries. Managed master calendar and scheduled appointments based on optimal patient loads and clinician availability.• Improved timely payment of bills by developing flexible payment plans for patients.

• Acted as main point of contact for patients, doctors and facility staff by closely reviewing medical charts and maintaining high levels of communication.• Monitored ongoing care and proactively corrected problems.• Maintained confidentiality of patient data and condition at all times to safeguard health information.• Educated patients by explaining preparation instructions for upcoming procedures and tests.• Met with patients and families to discuss care and plan of action for future.• Worked closely with patients to deliver excellent and direct individualized patient care.• Reviewed each step of patient care and made proactive adjustments to avert issues.• Established rapport and relationships with patients and external partners to cross-train and support medical staff.• Delivered excellent patient experiences and direct care.• Measured effectiveness with team and implemented recommendations for long term improvements.

• Collaborated on retail operations with Expert Client Advisor, including offering feedback from customers and improvement recommendations.• Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.• Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.• Engaged with customers to effectively build rapport and lasting relationships.