Simon Hunt Email & Phone Number

Sligo, County Sligo, Ireland

Served as the lead UX designer for the Audit Builder app, collaborating closely with our developer to design a solution that increased productivity by 300%.Led research to enhance our library of best practices and expert knowledge, collaborating with Shopify's internal UX teams as well as drawing on insights from industry leaders like Nielsen Norman and Baymard. Fostered cross-team relationships to align our library with the latest Shopify internal research, products, and platform… Show more Served as the lead UX designer for the Audit Builder app, collaborating closely with our developer to design a solution that increased productivity by 300%.Led research to enhance our library of best practices and expert knowledge, collaborating with Shopify's internal UX teams as well as drawing on insights from industry leaders like Nielsen Norman and Baymard. Fostered cross-team relationships to align our library with the latest Shopify internal research, products, and platform updates, ensuring alignment with Shopify's OKRs.Implemented Knowledge-Centered Services (KCS) methodologies within our knowledge library to remove information silos and improve the flow of information within the organisation. This led to notable improvements in efficiency, quality and engagement. Successfully managed numerous critical projects as both project manager and Scrum master, including the development of a QA system that ensured all audits conformed to the highest standards of quality and accuracy. Show less

Ireland

Co-founded the Optimization Services team, which created a UX audit service designed for high-performing mid-market eCommerce merchants on the Shopify Plus platform with annual GMVs ranging from $10M to $30M.Conducted UX audits on stores with a combined GMV of $3B, collaborating with store owners, marketing teams, and design teams to provide in-depth explanations of the audit findings and actionable recommendations. Some merchants experienced up to a 26% increase in conversion rates and… Show more Co-founded the Optimization Services team, which created a UX audit service designed for high-performing mid-market eCommerce merchants on the Shopify Plus platform with annual GMVs ranging from $10M to $30M.Conducted UX audits on stores with a combined GMV of $3B, collaborating with store owners, marketing teams, and design teams to provide in-depth explanations of the audit findings and actionable recommendations. Some merchants experienced up to a 26% increase in conversion rates and a 230% increase in annual sales, leading to increased revenue and retention for Shopify.Continuously improved our service through user-centric and design-thinking, significantly reducing friction while increasing efficiency, quality and value.Developed the UX audit service from a basic checklist to a comprehensive 40+ page document that incorporated a vast library of UX best practices and expert knowledge.Played a vital role in recruitment, interviews, and onboarding processes, which saw the team grow from three individuals to a highly skilled and diverse team of 12 professionals operating across three different time zones. Show less

Ireland

- Helped merchants customise their Online Store using HTML, CSS, Liquid and jQuery.- Identifying bugs and theme improvements and submitting issues using Github.- Helped to improve the quality of solutions and elevate the overall merchant experience by contributing to critical projects across Theme Support and other key organisational units.- Exercised my natural curiosity and growth mindset to challenge the status quo and question the value and impact of our team, leading to the… Show more - Helped merchants customise their Online Store using HTML, CSS, Liquid and jQuery.- Identifying bugs and theme improvements and submitting issues using Github.- Helped to improve the quality of solutions and elevate the overall merchant experience by contributing to critical projects across Theme Support and other key organisational units.- Exercised my natural curiosity and growth mindset to challenge the status quo and question the value and impact of our team, leading to the Optimization Services project. - Spearheaded the Optimization Services project, which delivered enormous value to our clients and paved the way for the creation of an entirely new team dedicated to providing innovative solutions. Show less

County Sligo, Ireland

- Provided frontline support to help merchants overcome obstacles to build successful online businesses. - Leveraged my advanced coding expertise to troubleshoot and resolve complex bugs and coding requests

Sligo

- Co-founded and co-ran Sligo's first plant-based food cafe. - Managed a team of up to 6 front-of-house staff.- Responsible for recruitment, training, motivation and day-to-day operations of staff.- Responsible for orders, deliveries and maintaining supplier relationships.

Provided Helpdesk administration and support to a staff of 2000 employees in the local authority of South Dublin County Council.

Professional Diploma In Ux Design, Ux

Professional diploma in UX design which in which I completed a full UX design project, including research and analysis.

Computing

Diploma, Digital Marketing