Hussein Cabrera Email & Phone Number

Florence, South Carolina, United States

• Troubleshoot and resolve issues with end-user hardware, software, and cloud services remotely over the phone or email.• Assist with the onboarding and offboarding of clients, systems, and users• Design and implement new and upgraded technology solutions • Troubleshoot complex technical problems, from workstation support to network support.• Proactively advise, manage and maintain client IT infrastructure to included Office 365, Mobile Device Management, Server maintenance, and Enterprise wifi infrastructure support

Florence, South Carolina, United States

• Utilize issue tracking system to document and track Associate requestin accordance with Help Desk process.• Configure, Deploy and install on-location distributed hardware, eithernew or replacement.• Provide Associate overview of deployed solutions, includingdocumentation and training of system access• Provide remote associate support for technology issues, including butnot limited to login failures, password resets, and desktop softwareissues

Port Charlotte, Fl

Developed, managed, facilitated, and directed internal technicaltraining for all company employees(classroom/virtual).Coordinated with Management, Human Resources, Supervisors and Employees throughout all 4 sister banks to deliver procedures/process, systems and skill-based training in a classroom or virtual environment that aligns with business initiatives and technologies. Monitored user submitted tickets for help desk resolution.Provided onsite and remote support to 400+ users on software and hardware on workstations stationed throughout 20+ branches.Responsible for network antivirus and software patch managementSet up new workstations, Printers, Wireless Access Points, and UPS.Responsible for the successful onboarding of new employees in active directory, Exchange Server and Shoretel/Mitel phone system.

Punta Gorda, Florida Area

Prepared monthly, quarterly and yearly annual reports for the agency as a whole and for various committees within the agency. Assist in the preparation for all agency audits. Developed and maintained spreadsheets and databases as well as forms for the purpose of procuring data from across the agency. Maintained all departmental plans, policies and procedures.Provided support for all I.T. related equipment and agency software.Set up new workstations for new employees and agency audits

Southwest Florida

Responsible for the successful installation and inventory management of point of sale systems, Local Area Networks, WAN’s, ISP Servers, Personal Computers, Laser & thermal Printers, Wireless Access Points, Kiosks, Barcode Scanners, Scales and UPS.Coordinate with Project Managers, Construction Managers on projects, upgrades and store remodels.Performed hardware upgrades to all store IT equipmentProvide on call technical support for stores

North Port, Fl

Maintained company network and end user support in an XP\2003 environment.Implemented and Maintained a 10-camera surveillance system.Implemented and maintained a backup routine that entails a full back for six days.Responsible for purchasing and budgeting for I.T. related equipment and services. Coordinated 3rd party service providers and personell in various projectsImplemented email filtering service and maintained network antivirus.Established an “individual drive policy” for saving to a mapped network drive folder.Introduced centralize printing where office personnel used only two central printers.Developed and maintained equipment inventory for all equipment and product.

Murdock, Fl

Responsible for providing support to 100 + users for bank related software and hardware on workstations stationed across 5 branches.Responsible for network antivirus and software patch management.Responsible for configuring new user workstations and onboarding new employees within active directory and exchange email