Hussein Mahfouz ☁️ Email & Phone Number

Mea

Responsible for managing a technical team of Cloud Engineers and Cloud Architects and Pre-Sales who provide professional services, support and Managed services to our customers base, across a wide range of public Cloud technologies and SLAs.Accountable for providing high quality operational support services to the levels defined within the customer contracts, and maintaining the high availability of all customer critical services.Ensure resource levels, operational spend and cost recovery are monitored and working closely with the Finance Team.Act as a senior escalation point for high level escalations from the customer and internally.Produce management reporting to track SLA/KPI performance.Support and drive internal improvement initiatives to build a world class operations function.

Mea

Leading Cloud Team, driving a culture of service excellence and continuous improvement with the objective of delighting our customers.Act as a senior escalation point for high level escalations from the customer and internally.Produce management reporting to track SLA/KPI performance.Support and drive internal improvement initiatives to build a world class operations function.

Mea

Work on architecting, designing, and defining end-to-end technical solutions to deliver the defined value propositions considering best practices that maximize the benefits to clients while optimizing cost and time.Building relationships with sales leaders to establish joint business plansWorking with deal management, legal, revenue recognition, and support organizationsAssisting in all phases of the project life cycle, to ensure quality and timely deliveriesPreparing and presenting both technical and commercial proposalsManaging, monitoring, and reporting of own engagementsResponsibility for presales activities, gathering and scoping project requirements, solutioning of technical and staffing specs and proposals.Being accountable for end-user adoption and change management

Promoting Microsoft modern technology cloud solutions for business needs fulfillment and working closely and collaboratively with customers to devise effective solutions, understand and capture requirements.Actively driving and managing the Pre-Sales process with direct and channel customers.Manage and write responses for RFP / RFI processes and responses that involve multiple service lines to solve complex business problems for clients.Putting together business cases for the sales teams to support their proposals.Providing Functional and Technical solutions to new & existing corporate customers on Software Solutions also Provide ongoing support for customers during implementation.Work with Product owner to feedback on issues with current products and provide work around solutions to customer.

Execute technical engagements Proof-Of-Concept & Architecture designs of Microsoft’s Infrastructure or Cloud Solutions that helps in meeting the customer’s requirements. Architecting & Implementing and Administering Microsoft Azure Cloud Solutions (IaaS, PaaS, SaaS)Deal with escalations and high business impact cases and responsible for delivering weekly/monthly/yearly reports for the management.Providing coaching and mentorship to lead my colleague from a technical point of view and to be a point of reference for technical challenges.Coordinate team activities with lateral teams across disciplines and Oversee the quality of deliveries and ensure conformance to processes and practices.

Responsible to ensure the Operations, Maintenance and Support of the Cloud infrastructure platforms as well as to support the definition of detailed requirements, create designs and plans, and ensures implementation of high-availability Cloud services and System Center infrastructure solutions.Responsible to monitor and report on service health as well as design and implement disaster recovery and security solutions. Also plan upgrades, migrations, and deployments. Fully responsible for ensuring high-availability and service stability as well as for service enhancements. End-to-End responsible for the Service Delivery to Enterprise customers. Manages technical deliverable and projects, ensuring documentation, configuration management and knowledge transfer to supporting teams.

Represent STS as a primary technical contact on projects as assigned.Install, Configure, Monitoring and Managing Corporate MS Environments, as follows:* Installing & configuring (OS, Cluster, VDI, AD, DNS, DHCP, IIS, File & Print Services, WSUS)* Prepare Users, Groups, Computers, Security polices and permissions* Monitoring Windows OS, Application, Services & cluster status, logs, and performanceInstall, Monitoring, Managing, Planning, Designing & Administrating The following Systems:* System Center Products (SCOM, SCCM, SCVMM, SCSM, SCDPM, SCO)* Enterprise Virtualization (Hyper-V 2008/2012) * Exchange Server 2010/2013* SQL Server 2008/2012/2014* SharePoint Server 2010/2013Experience in DELL Quest software suite (Foglight, vWorkspace, Spotlight)Weekly follow up support and maintenance contracts including systems health and performance check onsite & remote Support.Integrate new technologies into new and existing systems including the transition and migration of enterprise systems.Plan and perform engineering research, design development, and other assignments in conformance with design, engineering, and customer specifications.

Support employees with SLA respond 2 minutes; troubleshoot their problems on-site or via phone.Manage equipment inventory and responsible for OTH IT Assets.Setting up new users’ domain accounts and dealing with password issues.Establishing and support video & audio conference sessions during meetingsMonitor incidents and interactions through HP Service disk & Manager.Support corporate Blackberry system, phones and IOS platform.

Administrating & Managing Active Directory, DNS, DHCP and WSUS Servers.Install and repair, maintain company desktop and laptop computers software\hardware, Printers.Receive trouble tickets from employees Via Email or phone, view and solve this ticket.Responsible of creating and deleting domain, exchange & CRM and SPSS Accounts.Monitor Servers and network service such as PRI Devices, ISA Firewall and Antivirus System.IT Support for sister company with four branches “solutions.com.eg”.Identify hardware specifications required on business needs.

Act as a first line of support to all TE-Data Egypt internet users’ inquiries (technical / billing).Respond and solve all TE-Data Egypt internet customer inquiries regarding all internet Service and provide an end-to-end ownership to these inquiries till closure.Provides relevant and accurate information (Services, Products & Policies).Follow up with second line of support to make sure that all escalated problems will be solved in the appropriate time.

Information Systems Management

Information Systems Management

Education record