🔍 Role Overview:As an SSP MW RSA, I am responsible for driving Microsoft 365 Modern Workspace solutions to meet the unique business needs of our clients. My role encompasses a wide array of responsibilities and day-to-day operations, ensuring seamless collaboration and productivity for organizations in the ever-evolving digital landscape.🌐 Key Responsibilities:Strategic Consultation: Collaborating with clients to understand their business objectives and challenges, providing strategic insights on how Microsoft 365 Modern Workspace can address their needs.Solution Selling: Tailoring and presenting Microsoft 365 solutions to potential clients, showcasing the value proposition and aligning with their specific requirements.Technical Expertise: Staying abreast of the latest features and updates within Microsoft 365 Modern Workspace to offer informed guidance and support to clients.Relationship Building: Cultivating strong, long-lasting relationships with clients, acting as a trusted advisor in their digital transformation journey.Cross-Functional Collaboration: Working closely with internal teams, including technical experts and account managers, to deliver integrated and comprehensive solutions.💻 Day-to-Day Operations:Conducting product demonstrations and workshops.Collaborating with the sales team to develop effective go-to-market strategies.Providing pre-sales and post-sales support to ensure client satisfaction.Staying updated on industry trends and competitor offerings.

Working as the Senior Subject Matter Expert for Concentrix as a vendor for MicrosoftMy responsibilities Included the same set of technical skills and duties as the Subject matter Expert position but with the addition of the following dutiesCoordinated support efforts between different teams and sites to offer a unified support experience for all clients in the EMEA region for specifically the Microsoft Intune and the Azure Active Directory ProductsCreating and implementing support plans and the needed training and upskilling for the front line engineers in their respective regions and support technologies and productsCoordinating these plans and expected volumes and reporting new findings and trends to Operational Management level in Concentrix as well as the Technical Advisor and Support Escalation Engineering teamCoordinating the initial training and induction to new from line support engineers starting with the Intune and AAD products and conducting daily sessions and mock tests and call situations to assess and rate their readiness and provide insights and advise to the group through their respective team leaders and trainersall in addition to the original set of duties and experiences in direct technical support and advisory on advanced troubleshooting scenarios for the following productsIntune primarily SCCMBitLockerDefender for WindowsWindows Modern apps and Device ManagementAndroid Enterprise MDMIOS AirWatch and JAMFAzure Authentication and Hybrid environment Join and MDM managementAzure Active Directory Sync with Active directory serversAzure MFA Setup and TroubleshootingAuthentication and Encryption Certificate Creation/Implementation/publishing/deploy on respective client or servers devices within a local or a hybrid cloud environment

Subject Matter Expert for Office365 Commercial at Concentrixprovided support and assistance as a second level support for more advanced troubleshooting scenarios and bugshandled scenarios in the following technologiesIntune primarily SCCMBitLockerDefender for WindowsWindows Modern apps and Device ManagementAndroid Enterprise MDMIOS AirWatch and JAMFAzure Authentication and Hybrid environment Join and MDM management

provide assistance and support for IT administrators in the following systems and technologiesIntuneTeamsSFBIdentitySCChelped with both advisory support requests and error troubleshooting and resolution

Answer inbound calls from prospective customers based in the Canada. Assist customers in acquiringsatellite radioEnsure all quality parameters are met on every phone call.Assisting in resolving customer complaints/disputes. and or objection handlingProviding information to customers.

Assisting in resolving customer complaints/disputes. and or objection handlingProviding information to customers.Monitoring sales performance.Creating the need, Closing sales deals.Keeping a record of calls and relevant details.Updating customer details.

Duties include providing excellent customer service to customers calling in regarding their service,meeting goals set by management as well as the client. Self analysis via scorecard, customer surveys,and quality monitoring to help improve my performance