Hywel Thomas Email & Phone Number

Barcelona, Catalonia, Spain

Barcelona, Catalonia, Spain

Barcelona, Catalonia, Spain

Leading the CRM campaign team, deciding and designing the “how” and “who” for all direct outbound CRM communicationsWorking hand in hand with the CRM Manager on planning the communications strategyOrganising & priortising projectsTrouble shooting & testing of new functionalitiesDeveloping a customer lifecycle model to increase member longevity

Barcelona Area, Spain

Planning and delivering CRM strategies across the company encouraging customer retention and customer loyalty.Working closely with all departments to ensure the CRM works effectively for all aspects of the company..Monitor and maximise customer lifetime value strategies ensuring maximum profitability.Developing testing strategies for all aspects of the CRM to ensure the most effective approach for the company and its products.Development and execution of a plan to grow the email database in all key regions globally.Work with website analyst to track engagement and revenue from eCRM initiatives.

Barcelona Area, Spain

o Guaranteeing the quality and the consistency of offers put forward in the different campaigns (emails, mobile & web push notifications…)o Planning & programming tests and campaignso Proofreading emails for clarity, grammar, and spellingo Reflecting on customer loyalty issues and setting up a contact strategyo Proposing improvements to the existing process to optimise the positiono Analysing campaign performances and suggesting improvements inside the marketing departmento Performing competitive intelligence projects and strategic watcheso Developing the VeryChic brand on social media platforms

Région De Avignon, France

Creation from scratch of a WooCommerce webshop with a unique spare parts catalog of thousands of products.Constantly renewing & developing the website with the Elementor plugin.Wordpress website development & maintenance.Creation of a clean and solid database of clients.In charge of monthly email campaigns with analysis and interpretation.Promoting and selling products in the dealership.Establishing, developing and maintaining positive business relationships with clients online and offline.

Perth, Australia

Furniture Logistic DepartmentRead, Interpret and Follow Basic DiagramsUtilise Hand Held ToolsDeliver and Install Office EquipmentRework and/or Repair Faulty EquipmentMaintain a Clean & Safe Work Environment

Aix-En-Provence Area, France

- Provide excellent customer service and build customer loyalty by delivering food in a timely, cordial manner- Ensure orders are delivered accurately and in good condition- Communicate any issues or delays that arise and resolve problems efficiently- Represent the company with excellence and professionalism by driving safely, exercising good judgment, and treating customers with respect

Aix-En-Provence Area, France

- Receive and process telephone orders- Take inventory and complete associated paperwork- Clean equipment and facility approximately daily- Ensure orders are delivered accurately and in good condition

Bachelor'S Degree, Commerce Marketing Option Communication, 16/20

Conseiller, adapter des activités marketing selon des objectifs et développer un produit, une ligne de produits, ou encore des services.

Bts Muc, Management Des Unités Commerciales, 15,5 / 20

Lors de ces deux années j'ai appris à attirer et fidéliser la clientèle en m'occupant de l’accueil des clients, la vente de produits.

Baccalauréat International Anglais Oib, Social Economics

Spécialité Mathématiques