Client: large energy / telecom companyAs the team lead I played several roles: solution architect, lead developer, project manager, business liaison. In these roles I led several projects for a large energy company. Implemented FSM while also creating an automation module to integrate Field Service Management with other modules. My developers worked on 5 different projects while keeping release quality high. My clients brought me into many application and enterprise level architecture meetings to speak as a ServiceNow expert.In this role I also completed several pre-sales demos that directly contributed to additional revenue.Successful Implementations: • FSM • Custom FSM Automation Module • Custom On-boarding Application • Google Maps for FSMSuccessful Integrations: • Custom Azure AD Integration • Custom AD on-prem Integration • FSM automation integration with additional modulesSuccessful Pre-Sales Demos: • Enterprise On-boarding and TransitionsClient: a national telecom companyPlaced into a struggling project to bring order and coding standards to our team as well as to improve the client relationship. Together with another solution architect, we not only successfully delivered this project but also reworked the way our team ran to ensure more successful deliveries in the future.Successful Optimizations: • PPMSuccessful Integrations: • Client Internal Order Management System • Client Internal Federal Order Management System

I developed and ran workshops while keeping clients returning for more work and 5.0 CSAT scores.Successful Implementations: • SAM Pro • APM • Procurement • ITSM • MobileSuccessful Integrations: • SalesForce • SHI Procurement

I consistently received 5.0 CSAT scores and well as having clients and project managers request me for successive projects. I build relationships with clients and become a trusted advisor. Successful Implementations: • Procurement • HAM • ITSM • Contract Management • PPMSuccessful Integrations: • SCCM • Intune • Teams/PPM

• In one year I took my department from one of the lowest scoring departments in the district to having the second highest scores• Supervise all teachers in my department• Responsible for the learning of all science classes while running my own

• Build relationships with students to better engage them in learning

• Basketball • Track and Field • Football

• Help adult students earn a high school diploma• Use motivational strategies to get the students to stay involved• Track progress to make sure the students stay on track• Contact local media to get local recognition for the opportunity• Recruit new students

• Supervise 1 office employee and 3 producing agents• Lead generation• Qualifying clients• Sales training• Sales

• Prospect new clients• Sell workers' compensation insurance• Build relationships with clients so they will continue their relationship with ADP

• Train new bankers in the selling and service sides of banking• Supervise 3 bankers• Assist branch manager in running the meetings• Prospect for new clients• Assist clients with any banking issues• Sell new banking products• Up-sell existing clients