Jessica P. Email & Phone Number

Walnut Creek, Ca, Us

Walnut Creek, Ca, Us

San Francisco Bay Area

As a Product Designer for AppDynamics I lead the end-to-end design for user-centric workflows related to product administration, licensing, and troubleshooting, using Application Performance Management tools. I design for Observability professionals, through collaboration with product management, research and engineering to ensure UX solutions are feasible, aligned with business objectives, and shipped on schedule. The Product Design tasks that most energize me include:Collaborate with product managers to inform the product development process by performing discovery and definition design-thinking activities that identify, refine, and validate user experience product requirements. Synthesize and apply findings from design-thinking and research activities to inform design decisions, resulting in more intuitive and optimized user workflows, enhanced completion rates and decreased time and clicks required to complete tasks for Admin and SRE/ Cloud Ops users. Evaluate usability and user satisfaction throughout the design process via interviews, A/B testing, Task Analysis, and Comparative Analysis, synthesizing findings into design artifacts with actionable insights to simplify decision-making and execution process for all cross-functional collaborators. Leverage research and design-thinking activities to uncover our users' tacit needs and motivations, presenting insights to product leadership, resulting in their decision to prioritize resources to develop a platform-level notification experience and enhance the design system and codebase for the Account Management Portal. Analyzed user data and business goals, to identify business opportunities that can be solved through enhanced user experiences in the Account Management Portal, Alerting and Notification, and Event Explorer. Presented actionable insights to leadership and stakeholders, gaining buy-in from engineering to prioritize resources for development.

San Francisco

Facilitate design-thinking activities, workshops and dialogue that uncovered user and stakeholder tacit needs. Collaborated with UXR lead to develop and plan research initiative. Through effective partnership, built trust and earned opportunity to lead all interview sessions for this initiative. Synthesized findings into valid and reliable insights to informing design decisions and revisions delivering highly rated user centric product experiences for onboarding in Account Management Portal (rated 6 out of 7 on UMUX Light).Research Experience: Interviews, Contextual Inquiry, Usability Studies, A/B Testing, Secondary Research Synthesis, Feedback Sessions, Market Analysis, Observational Analysis, Heuristic Analysis and Assessments, UMUX Light.Skills: UX Research | Generative Ideation | Story Telling | Design-Thinking | Strategic Execution | Business Strategy | Leadership

Oakland, California

One of three decision-makers responsible for day-to-day operations, leading technical training and coaching sessions to foster collaboration and trust amongst colleagues.Achieved or exceeded monthly sales targets during my tenure by improving operational efficiency and cross-functional team alignment.

Oakland, Ca

As Department Director of a cross-functional team of 50+ employees, I led all key HR functions, including talent management, training, and compliance. I revamped departmental protocols, reducing instructor no-shows by 65% and improving operational efficiency. I aligned stakeholders to successfully execute a multi-million dollar renovation, enhancing the company’s reputation. Additionally, I co-designed a Fitness Coaching program, enhancing staff skills and driving business growth through improved customer experience. The result was ~70% increase in memberships.

Developed seasonal training programs, resulting in player development and team success through backward design methodologies. Guided players in creating SMART goals, improving individual and team performance. Provided strengths-based feedback to players, fostering resilience and cohesion within teamsClients: Stanford Soccer Camps, Saint Mary's College of California, Bishop O'Dowd High School, Lamorinda Soccer Club, Palo Alto Soccer Club, East Bay United Bay Oaks Soccer Club, Walnut Creek Soccer Club.

Durham, North Carolina

Developed and crafted evidence-based SOAP notes, securing insurance approval for recommended medical equipment and facilitating timely, safe patient discharge.Conducted literature reviews under clinical supervision, leading to updates of the clinic's resource guide on physical therapy treatment modalities based on the latest evidence.Applied knowledge of injury pathogenesis and treatment to enhance patient outcomes, supporting overall clinic efficiency and care quality.

Doctor Of Physical Therapy

Activities and Societies: President - Duke University Diversity Task Force: support inclusive recruitment efforts of underrepresented.

Bachelor Of Science - Bs, Health Science And Human Performance

Activities and Societies: Academic: Student Athlete Advisory Committee. Athletics: 2x Captain of nationally ranked D-I Women's Soccer Team.

Uxui Design Immersive

Demonstrated proficiency as an end-to-end Product Designer and UX researcher as during 12- week apprenticeship, with an emphasis on Lean.