Kevin Hart Email & Phone Number

Woodstock, Georgia, United States

Greater Atlanta Area

COMPANY PROFILE: Business Process Outsourcing Provider (Office & Facilities Management, Records & Information Management, Legal Consulting, Document Management, eDiscovery & Litigation Support, Court Reporting Services and Key Talent Acquisition) SUMMARY: Strategic technology leader and executive accountable for secure and dependable service delivery of computing infrastructure (physical / virtual), technical solutions, applications and support (Tier 1 thru Tier 3) for the business and clients.Notable achievements:• Leadership / Executive Project Management (PM) for computing environment, enhancements to Business Continuity (BC) and Disaster Recovery (DR), and forecasting / management of Capital Expenses (CapEx) and Operating Expenses (OpEx)• Drove corporate redesign of business allocations to streamline financial reporting, budgeting and SPLA management• Proactively collaborated with executive and technical levels to identify, consider and implement three new client facing platforms • Provided technical, business, and security insights to the design of a planned new HQ and startup division for Document Review• Transitioned the organization to a remote access (WFH) operational model with no business impact• Initiated cost control audits to ‘right size’ licensing, eliminate non-essential redundancies of solutions, and increase overall viability• Increased visibility of platform utilization, capacity, and trend analysis via Business Intelligence (BI), analytics, reports, and visuals • Envisioned, sponsored and developed design specifications (specs) for a transformative application for real-time sales pricing / quotations, work product tracking, flexible billing, and business analytics

Greater Atlanta Area

COMPANY PROFILE: Provider of Business and Legal Solutions for law firms and corporations worldwide to deliver technology associated with eDiscovery, Managed Review, Depositions, Translations, Legal, and IT Staffing solutions. SUMMARY: Executive responsibility for TechOps (footprint / portfolio / budget), vision (Enterprise / End User Computing, EUC), support and service delivery, and security for two business entities, six business units, and 1500+ FTE’s / contractors. Notable achievements: • Successful integration of international options and toolsets for SQL support with historically domestic support talent• Consistent delivery of 99.999% (5 Nines) Service Level Agreement (SLA) uptime for mission-critical solutions/environments• Vendor Management resulting in reduced OpEx spend of 33% for like solutions• Management of diverse On-Premise / Cloud computing solutions and teams to support IaaS / PaaS / SaaS service offerings• Introduction of new processes for Asset Management and Control, Loss Prevention, and Budgets (including ROI analysis) • Implementation of dependable security measures / monitoring meeting changing industry compliance standards included physical facility requirements (local / remote /shared) and complete ownership of overall data and encryption methods (in transit / at rest) • Key premier client Point of Contact (POC) for assessments, audits, and advanced business initiatives (100% retention success rate)• Sponsor / Author / Reviewer of key initiatives: Information Security Management System (ISMS), Security Awareness Programs, Business Continuity Plan, and programs and processes for ISO / IEC 27001:2013/SOC 2 Type 2 Certification• Redesign of storage platform architecture to ensure data integrity, enhance processing, and create additional retention options• Executive level ownership and PM requirements for technical integration of three Mergers and Acquisitions (M&A) opportunities

Greater Atlanta Area

COMPANY PROFILE: Largest worldwide provider of legal/business services (Court Reporting, eDiscovery, Document Review, Facilities Management, etc.).SUMMARY: Created, managed and developed the technology foundation critical for growth. Tenure included leadership of the full IT footprint via positions as Director of Comm and Collaboration, Corp IT, Infrastructure, and IT – Atlanta market. Notable achievements:• Reliable service delivery to geographically dispersed DC's, int'l cities (50+) and staff (6500+)• Mgmt of relationships, processes, procedures, and vendors to support annual OPEX ($10MM+) and assets ($30MM+)• Mgmt of full tech requirements (Enterprise / EUC) including licensing, network (LAN / WAN / VPN / Cisco HA), DB services (SQL), security, audit / compliance / governance (physical / digital), service delivery and support, applications, technical PM, and continuous improvement / maintenance of apps and environments• Strategic technical assessment and resulting integration of 17 M&A’s, a carve-out, and 3 new startups• Creator of organizational coaching and mentoring programs which developed the winners of ‘15 and ‘16 High Impact Awards• Conceptualized, negotiated, and implemented an advanced network topology ($660K OpEx reduction / 50% YOY savings)• Facilitated corporate growth and increased ROI by leveraging Vendor Management, Contract Negotiation, and Business Assessments • Design / Delivery / Administration of client SaaS / Cloud / Back Office solutions, ERP, Shared Services, remote access tech, CRM, digital marketing and secure data transfer via partners such as Microsoft, Citrix, Salesforce, and Secure FTP• Led global engineering, support, and integration for Communication / Collaboration (Exchange / O365 / Skype / VOIP / phone / SharePoint / audio / video / web conferencing / Android / Apple iOS / mobile devices)• Implementation of ISO 27001 compliant policies / procedures and champion of ITIL Best Practices and Change Management

Greater Atlanta Area

COMPANY PROFILE: Managed Services/Business Process Outsourcing Provider SUMMARY: Operational and technical Subject Matter Expert (SME) for IT, Operations (Ops), applications, premier client service and client management, monitoring and incident response, and solutions management. Tenure included Director level performance in Client Solutions, National Operations Center (NOC), and IT.Notable achievements:• Process Team member which developed and implemented the federally mandated FACTACT (Fair Credit Reporting Act) program which provided free annual credit reports to citizens of the United States via the top three US-based credit reporting agencies• Designed, developed and managed FACTACT operational requirements for InnoSource including application development, process development, third-party integration, management controls, implementation of technology, application testing, and version control• Process / Application (App) development including operational dashboards, monitoring tools to ensure on-time service delivery, Inventory Management, Sales Tracking, workflow management and design specs for transformative business processes• Management of the overall TechOps of the two largest corporate clients ($1.2MM+ and $550K annual revenues), technical liaison and solutions architect for the third largest ($500K+ annual revenue), and technical/operational ‘Closer’ for large sales opportunities• Championed NOC initiative for premier client monitoring of real-time / mission-critical / Disaster Recovery events and SLA metrics via Cloud/SaaS technology

Greater Atlanta Area

COMPANY PROFILE: Global Nitrate Distributor (Chile)SUMMARY: Management of IT operations including infrastructure (Windows / UNIX), network, server / endpoints, ERP, security, telecom, projects and vendors for a South American (Chile) logistics and distribution company.Notable achievements:• Envisioned / Achieved C-level sponsorship for development of a B2B solution for Inventory and CRM• Reduced costs and financial reporting by evolving B2B solution (Inventory / CRM) to leverage internal development resources rather than external, and a newly implemented Citrix environment which connected (20) remote offices and warehouses• Provided ERP operational / technical support including month-end inventory and sales audit/processing• Telecom OpEx reduction of 50%

Greater Atlanta Area

COMPANY PROFILE: Regional financial services (Savings & Loan/Loan Origination) SUMMARY: IT operational management, leadership and support within the southeast United States of five business entities operating within the financial industry, (14) branches, 250+ employees, and total assets of $1.5B+. Notable achievements:• Leadership and team development through the bank’s largest growth period which included bank acquisitions, branch additions and a four-year asset growth from $300MM to $1.5B+• Full enterprise management (60+ server WAN) including IT Call Center, project management, vendor management, IT Asset Management, and budgeting

Bachelor Of Science (Bs), Management Information Systems, General

Certification Programs, Data Processing / Drafting / Accounting