Michael Miles Email & Phone Number

Greater Seattle Area

Responsible for managing the quality, on-budget and timely completion of all construction projects across residential and commercial segments. The day-to-day management of projects using project management tools, processes and methodologies to ensure projects are delivered on-time, on budget and with excellent quality. Serves as point of contact for everything involving a project’s organization and timeline.

Everett, Wa

Team lead of the Centralized Operations Center. Responsible for work order project management, both capital and expense for all class of plant project types – BP, CO, OP, TO, TR AND EX which supports BAU, CIAC, CAF, METRO E and other key initiatives, once the project is approved to preparing the project for the closing team. Project management duties includes; updating Varasset with build statuses, ensuring milestones are correct, met and updated. Also responsible for management of both COE and CON COMP queues in M6 to ensure circuit order due dates are met.

Bellevue, Wa

As part of the B2B Operations team served as Project/Product Coordinator, Advanced Solutions SME working directly with Data and Sales teams to ensure successful execution/delivery of B2B strategic goals in growth, revenue and profitability. Managed IoT and M2M implementations within a project management process to ensure successful on time delivery according to specification. Identified and engaged the necessary internal/external resources to support projects. Worked closely with enterprise and area PMO to ensure projects conducted within PMBOK guidelines and ready for review. Transitioned opportunities to improve existing processes/procedures to increase the efficiency of advanced solution projects and products. Tracked, reviewed and drove activities to ensure projects are completed on time and under budget.

Bellevue, Wa

Creating, implementing, hiring and leading this new workgroup. Preparing, staffing and scheduling team activities. Coordinating/conducting communication and staff training sessions; evaluating employee performance; providing ongoing coaching and development; monthly and quarterly performance reviews.- Manage team of Business Solutions Specialists Coordinators ensuring sales quotas/targets are met including; Basic to Smartphone upgrades, 3G to 4G migrations and Accessory Take Rate. (ATR)- Creating and executing action plan for optimal team productivity and quality customer satisfaction/customer interactions. (NPS)- Train, coach and motivate for team to successfully exceed Management by Objective (MBO) sales quota set.- Approve final proposal and negotiations to close out sale agreements with external business customers.

Bellevue, Wa

- Coached, developed, and managed a team of business service coordinators. Ensured optimal productivity and quality customer satisfaction. Included evaluating employee performance and resolving escalated customer situations. - Partnered with contact center management team to better communicate and achieve center Key Performance Indicator goals. - Monitored real time center metrics including Service Levels, Adherence, Average Handling Time, Call Work and Occupancy.- Side by side and remote monitoring achieving individual/team performance and efficiency goals in relation to company goals.

Bellevue, Wa

- Communicated complex and technical information clearly and concisely to internal and external customers. - Utilized technical inclination to understand and explain processes and system capabilities to both internal and external customers.- Made decisions and recommendations that contribute to the overall success of projects and programs within care organization. - Demonstrated ability to effectively solve complex problems by leading critical corrective action planning.

Bellevue, Wa

- Day-to-day management of internal/external customer requests.- Effective troubleshooting utilizing systems which include; MTAS, MARS, EDR and ACSS.- Strong knowledge on all wireless data products and services- Ability to address internal/external customer concerns.

Everett, Washington

- Inspect and maintain aircraft electrical systems, navigation systems, internal safety systems, engines, fuel, fuselage, wings and landing gear as well as the pilots’ personal safety gear.

Alameda, California

Bachelor Of Business Administration - Bba, Information Technology Project Management, 3.90

Activities and Societies: Summa Cum Laude, Honors ScholarConcentration in Project Management

Certificate, Network Engineering And Architecture

Activities and Societies: Case studies in media design and TCP/IP addressing/subnetting basic network security perimeter configuration.

Business, Management, Marketing, And Related Support Services, 3.0