Nutan Singh Email & Phone Number

Noida, Uttar Pradesh, India

As a Grievance Redressal Officer at Sindhuja Microcredit Private Limited, I am dedicated to ensuring customer satisfaction and operational efficiency through effective grievance resolution. I specialize in managing and resolving customer concerns promptly, maintaining high levels of client satisfaction, and fostering positive relationships. My role involves implementing strategic solutions to mitigate grievances, promoting a supportive and compliant environment, and continuously improving processes to uphold service excellence.Overall, protecting customers against fraudulent and unethical practices and enhancing their trust in the company• Responsibilities include investigating and resolving various customer complaints related to frauds, disputed data records, repayment updating, kyc misused, Insurance and more• Interaction with the credit agencies like Equifax and Highmark for resolution of dispute cases• Coordination with each department - Operations, Sales, IT, Insurance, Audit, Collection, HR, Accounts etc on issues related to grievances for resolution • Preparation of quarterly or monthly grievance reports for Grievance redressal committee members and government bodies like MFIN and Sa-Dhan • Handling customer grievance through different modes as per the company policy and ensuring the timely resolution of grievances within the TAT

Noida, Uttar Pradesh, India

• In this role, overseeing the strategic resolution of client and delivering unparalleled service and building lasting client relationships.•Interaction, coordination and follow-ups with clients on grievance related issues to ensure end to end and fair redressal and responses. •Preparing consolidated reports of grievance received from different modes.

Noida, Uttar Pradesh, India

• In this role, addressing and registering clients grievances received through different modes as per company policy and providing timely resolution to the customers.• Ensuring fair service delivery to customers and their satisfaction or feedback for continuous improvement of processes.

Patna, Bihar, India

As a Branch Manager, key responsibility was to ensure smooth work flow of the branch• Supervising branch activities and ensuring compliance with policies and regulations• Overseeing the approval of loans and lines of credit for customers, based on their eligibility andcreditworthiness - conducting GRT (Group Recognition Test) of prospect before loandisbursement, to verify their identity, address and income• Responsible for filing and documentation of branch records, reports and transactions• Expanding new business opportunities and monitoring every deal in the branch, such as deposits, withdrawals, transfers and payments• Overseeing employee performance and ensuring excellent services to clients, such as accountopening, closing, maintenance and problem resolution• Managing cases related to customer grievances• Reports preparation on branch performance, achievements, challenges and feedback.

New Delhi, Delhi, India

During my internship at Netree e-services Pvt. Ltd. from May to July 2017, I focused on studying the Customer Relationship Management (CRM) process within the organization. My responsibilities included conducting business development activities aimed at promoting the Netree app. Additionally, I analyzed customer perception and feedback to understand how users perceived the Netree app, gathering valuable insights to enhance user experience and satisfaction.

Patna, Bihar, India

During my internship at Karvy Stock Broking Ltd. from June to July 2014, I actively engaged in initiatives related to mutual fund investments. My primary responsibilities included creating awareness among customers about Mutual Funds, aiming to educate and inform them about the benefits and opportunities available through these investment vehicles. Additionally, analysing customer satisfaction and feedback regarding their mutual fund investments, providing valuable insights to the organization for enhancing client experience.

Pgdm, Marketing And International Business, 6.5/10.0

Bachelor Of Business Administration - Bba, Business Administration And Management, General, 72%