Priyanka Bhardwaj Email and Phone Number

• Corporate network for over 1000 end user and executive level client • Maintain requests for new hardware and software. process requests for moves, new hires, and termination.• Exchange O365 account administration \troubleshooting • Exchange calendar\shared folder permissions and delegation • Migration -Mailboxes, public folder, user profiles• Microsoft azure administration -adds moves and changes. • Troubleshoot and customize office 365 applications including Word, Excel, One Note, skype for business, Outlook, Yammer, Power Point and Microsoft Access)• Analyze, develop, and communicate key Onboarding process and technology improvements for office 365 Onboarding for the deployment cycle.• Active Directory support and Administration (Group policy, permissions, account provisioning)• Resolving issues related to Active Directory, MDM, SCCM, Office 365, Outlook, Azure, Teams and SharePoint.• ServiceNow ticketing support. Includes: Incidents, Requests etc.

• Working with Scotiabank to provide timely upgrade of Windows 10• Using ServiceNow incident tracking problems reported to helpdesk.• Troubleshooting for the VPN login issue and helping to set up with soft token.• Resolving issues with Teams, Skype, SharePoint Office 365, Exchange, hardware, and software.• Assisting for Password reset in AD, AS400, MDM devices, network printers, VPN & applications.• Resolving network issues, hardware, software, Office 365, Skype, Outlook and one drive issues.• Experience installing, Maintaining, and supporting Microsoft Office and O365Applications.

• Migrating assets to windows 10 and assisting pre and post spot deployment to users.• Experience with Microsoft Azure Active Directory, administration, user creation, email, resetting password, privileges.• Supporting/resolving RSA token issues as well assigning RSA access to corporate users following SLA guidelines.• Creating, escalating, resolving, tickets using incident management software Microsoft (SCCM) and ServiceNow.• Resolving RSA, desktop, network drive, shared files/folders, printers and network/server problems.