Independent Sales Consultant for Mary Kay to serve women and men with their skin care needs

Lose Weight and Get Paid for it!

Provided front line phone support for IT customers needing system password resets. 100% of phone supportProvided exceptional customer service skillsDocumented problems and resolutions in a database called Remedy.

Developed and sold advertising and marketing campaigns to new and existing clients.Solicited new business through prospecting and cold calling, managing and growing existing accounts, identifying clients' advertising and marketing needs, and developing and presenting customized solutions to meet those needs.Achieved sales budgets and collecting on the accounts.

Provided outstanding customer telephone support for hardware and software issues.Documented problems and resolutions in a database called Support Magic.Provided after-hour support on a rotational basis from home.Communicated with other team members to find resolutions to stop duplicate issues.Maintained professionalism in a fast paced constant changing environment.

Provided software and hardware support to Executive customers of Ford Motor Company and Regional Offices in various states via telephone or on-site support.Documented problems and resolutions in a database called GIRS (Remedy).Served as Support Specialist on an annual basis providing assistance to Call Center Technicians at the Corporate Help Desk.Interacted with other members of the department to find solutions to eliminate duplicate problems for customers.Provided immediate support for Presidents, Vice-Presidents and CEO's of Ford Motor Company.

Provided technical hardware, software and network support to customers via telephone or desk side support.Rotated frequently to PC Services (hardware and configurations department) and Deloitte Consulting as a Senior Analyst.Provided after-hour (24 hour) support to customers who had emergency technical issues, which prohibited work production.Attended many training seminars to further educate to better serve customers and stay updated on latest technology.Served as Customer Service Representative for all walk-in issues technology related.

Provided software and hardware support to Executive customers of Ford Motor Company and Regional Offices in various states.Documented problems and resolutions in a database called GIRS (Remedy).Served as Customer Support on a monthly basis providing phone support at a Corporate Help Desk.Interacted with other members of the department to find solutions to eliminate duplicate problems for customers.

Supervised six Help Desk Technicians for call volume and desk side visits.Reported to PC Service Manager with Call Volume Reports weekly, monthly and annually.Provided training to employees of hospital and new hires on various software.Provided technical support to the entire hospital and all off-site physician offices via telephone or on-road travel support.Maintained Help Desk Call-Tracking Database called Support Magic.Assisted and participated in SMS and Windows 95 rollout project; hospital-wide and off-site totaling 2000+ machines and printers.Assisted Secretary with all travel arrangements for Managers' business trips and employee' Educational Seminar training, which was ongoing.Ran all tape backups, pulled scratch tapes and monitored mainframe systems (Digital, IBM, Cerner, Sun Systems and SMS). Logged backup tapes and prepared tapes for off-site storage.

Entered data from referrals in the mainframe system on a daily basis and coded claims.Provided technical assistance to the Claims and Data Entry staffs on various software applications. (DOS, Windows 3.1 and 95)