Maintains day-to-day communication with savings plan vendor implementing any necessary changes and plan resolution. Processes benefit eligible terminations to include coordination with COBRA TPA. Performs in a supporting role on the annual open enrollment process. Provides customer service and benefit plan problem solving for all centralized benefits plans.

Performed complex and non-complex research, analyzed data and provided resolution to inquiries received from participants, client and third parties. Responsible for the day-to-day service and administration of benefit plans for assigned clients using established procedures and detailed instructions. Performed user acceptance and production testing on system upgrades to ensure outcome is accurate.

Responsible for directing the day-to-day operations of group benefits programs (group health, dental, vision, short-term and long-term disability, worker's compensation, life insurance, flexible spending plan). Conducted benefits orientations for new hires to include training on the use of the benefits self-enrollment system. Assisted with open enrollment process and mid-year training.

Administered qualified and non-qualified pension plans to over 5,000 retirees for Fortune 500 companies. Responsible for processing administration processes and tasks related to Defined Contributions, Health & Welfare including but not limited to medical, dental prescription plan, life insurance, AD&D and LTD enrollments and changes; COBRA process as well as the cost of associated premiums. Processed death cases for payout of life insurance claims and retirement benefits. Reviewed and approve educational assistance program applications.