- Lead internal audits across Asia and EMEA regions to assess cybersecurity controls and ensure compliance with international standards.- Manage and monitor cybersecurity compliance initiatives, ensuring adherence to regulatory requirements and internal policies.- Collaborate with global and regional teams to develop, review, and implement robust cybersecurity policies and procedures.- Identify, assess, and mitigate cyber risks, ensuring effective risk management strategies are in place.- Serve as the primary point of contact for external auditors, certification bodies, and regulatory reviews.- Oversee incident response activities, ensuring prompt resolution and incorporation of lessons learned into compliance strategies.- Educate and train employees on cybersecurity policies to foster a culture of security awareness and accountability.- Report audit findings, compliance metrics, and key risk indicators to senior leadership and regional management.- Stay updated on evolving cybersecurity regulations and ensure timely adjustments to the organization's compliance framework.- Drive continuous improvement by identifying gaps in security controls and recommending actionable solutions.

Leading the Global Cybersecurity & Risk function for customer engagements

- Conducting Risk Assessment and Information Security Audits- Implementation of ISO 27001:2013, ISO 9001:2015 and maintaining security documentation inline with current security framework- Documenting security related policies, standard operating procedures - Driving the Cybersecurity Awareness Programs for internal and external users through Social Engineering Simulation (leveraging natively developed platform), report out and conducting awareness sessions - Leading 24x7 delivery team, foster innovation, and drive accountability within SOC Operations- Oversee technical delivery, assessing and continually improving output and ensuring processes are developed and adhered to in order to drive operational excellence- Monitor and report IT Security vulnerabilities such as malware, patching issues, lack of security software/hardware, APT, viruses, worms, targeted/non-targeted network intrusion, and other IT security vulnerabilities- Lead the Online Anti-Fraud services inclusive of Brand Protection, Anti-Rouge app & Cyber Fraud Intelligence- Provide administrative direction and support for daily operational activities- Participate in quarterly business reviews with vendors and customers- Keep current with the latest vendor updates, expansion opportunities, and technology directions, utilized in the Clients environment- Establish operational foundations, defining metrics and KPIs to drive governance, quality, and efficiency- Influence and improve existing processes through innovation and operational changeManage staffing, including recruitment, supervision, scheduling, training & development, evaluation, and disciplinary actions- Develop and maintain an educational environment where the knowledge and performance of the group is constantly advancing

- Lead a team of security consultants specialised in Endpoint Protection & Encryption- Manage the operations for Malicious Content Management (MCM), Anti-Fraud (Anti Phishing, Anti-Rouge App, Anti-Trojan, Cyber Intelligence), Anti Malware and interface both internal & external audits of for the Security Operations Center (SOC)- Directly working with customer to identify gaps in existing process and working out addressable solution- Represent HCL Technologies in governance calls with customer- Worked as the escalation point for all technical and non-technical issues pertaining to end point security operations- Managing the day-to-day operations and ensuring continuity between staff across shifts- Defining and implementing operational metrics and reporting based on Key Performance Indicators (KPI's) to include associated workflows related to security event monitoring and the response of cyber incidents- Defining and implementing process, procedures, and standards that are consistent with best practices- Adhering to the defined SLAs and attain 100 % SLA performance for all measurable reports- Ensure incidents and investigations are thoroughly documented for the purposes of facilitating record keeping, process improvement, lessons learned, trend analysis, and senior leadership reporting- Provide guidance in the development and maintenance of Standard Operating Procedures and similar documentation- Ensure the project at all levels consistently apply defined process and procedures to established standards- Escalating issues to management in a timely manner with appropriate information regarding risk and impact- Conduct regular Project Review with customer stakeholders- Manage license/contracts for both customer & vendors - Pursues timely payments from the customer and authorizes payments to OEMs

- Conduct Cyber Security awareness & best practice training- Conduct training on CA Security technologies, CyberArk & McAfee products- Guest Lecturer in Management Colleges & Institutes

- Leading & Mentoring a team of Security Engineers.- Job profile included handling global clients of McAfee Security System, assisting them technically and troubleshooting their issues related to McAfee- Security products in pre & post installation phases.- Remotely access their environment and manually address the threats including Viruses, Trojans, adware and spywares.- Research on new threats (Virus/Trojans/Spyware/Adware, etc.)- Provide escalated support on Endpoint Security, Parental Controls, Spam Filtering, Application Firewall, etc.- Worked on Role planning and Role Designing for Web Access Control to Matrix Intranet Web Application in IIS platform, used by the support professionals- Data Analysis & Data Mining pertaining to SLAs, CSAT, forecasting, etc.- Administration of Performance Management System- Team Handling included Rostering, Scheduling, Forecasting, Data Analysis, Data Mining for various processes and preparing Management Reports.- Work as the Single Point of Contact for multiple projects of diverse nature and maintain the Forecasting accuracy and staffing requirement.- Impart training to team on new product updates/new version release. Conduct weekly technical raining on advanced features and work-around for weekly hot issues.- Develop and maintain web applications for process engineering and automation of manual processes.