• Deployed ADF pipeline and Databricks changes for appropriate data ingestion and transformation in a project which looks into Customer Profitability, Sales team performance as well as decision making on product pricing and customer discounts related to B2B business, while upskilling in Data Engineering.• Managing enhancements for new file transfer requirements from business. Managing BAU operations, creating and enhancing processes for E2E file transfers in B2B business.

Currently engaged in a data project while exploring and gaining insights into the start-up ecosystem.

Implemented a Python-based scoring system by selecting relevant features to enable transparentcomparison of carbon credits across different registries like Gold Standard and project types,ensuring informed buying decisions for their customers.

Provided consultancy for Born Maverick, a bio-engineering firm, optimizing business processes throughinternal and external analyses using tools like VRIO, McKinsey 7, and Porter’s Five Forces, deliveringcomprehensive short to long-term strategic plans with risk assessments, acting as a businessenabler.

• Led critical B2B Contracts and Services transformation project, collaborating with stakeholders from Business and Customer Operations, enterprise technical engineers and product owners and vendors to design and implement standardised ServiceNow forms for 400+ users, resulting in improved user experience, simplified end-to-end process management and recognition from B2B Mobility Leadership.• Consulted with enterprise teams to create dashboards and documentation of processes integrating end-to-end landscape and contractual Key Performance Indicators (KPIs), as part of the transformative Contracts and Services initiative, influencing day-to-day operations, strengthening supplier partnerships and empowering business and IT leadership with insightful reports.• Transitioned digital apps to operations using agile methodology, ensuring smooth performance and introducing effective incident, problem, and change management processes in collaboration with Supportability and Transition, Project, and Architecture teams.• Developed ServiceNow dashboard to monitor applications, support their performance and identify issues while keeping track of vendor performance.• Continued to manage vendors and stakeholders for multiple applications supporting the B2B business while continually improving processes and providing consistent feedback to vendors for continuous development.

• Delivered "tangible business value in the form of a faster incident resolution time and a reduction in SLA breaches" which positively impacted the business via the Continuous Improvement Practitioner project thereby recognised by Senior VP CIO Downstream (DS), DS IT Services and Operations Manager, B2B Mobility Senior Operations Manager.• Managed a business critical project to resolve access issues causing security escalations and providing insights influencing long-term change in Business strategy, acknowledged by the Service Operations Leadership of B2B Mobility (Fleet Solutions).• To reduce SLA breaches, led cross-functional collaboration and conducted data analysis, resulting in a remarkable 16% improvement in SLA met percentage (2020 vs 2021) for Incidents and a significant 33% reduction in Problem resolution time. To sustain the improvement proactively developed a performance dashboard to monitor applications and support performance, empowering efficient process management in the enterprise tool, ServiceNow.• Shaped 1st level Support team by structuring Standard Operating Procedures (SOP), introducing Knowledge Management, stabilising Problem Management and providing consistent feedback for continuous development.• Established new processes and corrective measures to reduce SLA breaches through cross-functional collaboration and data analysis and improved SLA met % for Incidents and achieved reduction in Problem resolution time.• Reduction in incoming incidents in 2020 (vs 2019) by process improvements and introducing proactive alerting and monitoring.• Increased data accuracy in ticket classification by fixing a process gap and engaging the enterprise team to perform a tool fix.