Utba Zafar Email & Phone Number

With over five years of proven expertise in IT operations, I am a results-driven System Engineer and Administrator who excels at optimizing server environments and ensuring seamless data accessibility and functionality. My track record includes configuring, maintaining, and troubleshooting servers to maintain peak performance, with a keen focus on delivering tangible results that drive organizational success.

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  System Engineer

  Medicus It

  Mar 2021 - Present

  - Provided excellent customer service by swiftly resolving basic technical issues on desktops, software, networks, and servers, following clear escalation guidelines for timely solutions.- Supported clients with setting up and maintaining their devices and software, keeping detailed records for future reference and troubleshooting.- Collaborated with vendors to fix software and hardware problems, managed software updates, and tackled complex virus removal tasks.-… Show more - Provided excellent customer service by swiftly resolving basic technical issues on desktops, software, networks, and servers, following clear escalation guidelines for timely solutions.- Supported clients with setting up and maintaining their devices and software, keeping detailed records for future reference and troubleshooting.- Collaborated with vendors to fix software and hardware problems, managed software updates, and tackled complex virus removal tasks.- Contributed to advanced projects alongside senior team members, like setting up servers and configuring network equipment, after gaining sufficient experience.- Showed flexibility and safety awareness by joining on-call rotations, delivering on-site support, and consistently following company policies and procedures.. Show less