William Lopez Email & Phone Number

New York, New York, United States

Delivering white glove IT customer service to Visa's leadership team -- I wake up excited to tackle each day's unique challenges.

Wilmington, Delaware, United States

As a MWT Engineer at The Bancorp, my primary goal is to drive our bank's digital evolution through the adoption of cutting-edge technologies and exceptional support, enabling streamlined processes and enhanced productivity for our team.🔧 System Administration: I manage and maintain various IT systems, including desktops, servers, and software, guaranteeing optimal performance and reliability for our bank's daily operations.🖥️ Technical Support: Serving as an escalation point, I tackle complex technical issues involving hardware and software, while delivering exceptional support for both Windows and Mac environments.🤝 Collaboration: I work closely with the networking and cybersecurity teams to implement changes for end-users, ensuring a secure and efficient IT environment for the bank's staff.💼 Liaison Role: As a member of the Modern Workforce Technology team, I facilitate communication between staff and other service departments, helping to address technical needs and implement necessary updates.💡 Continuous Improvement: I stay up-to-date with the latest IT trends and best practices, using this knowledge to optimize our systems and processes, and drive innovation within our organization.Feel free to reach out on LinkedIn if you're interested in exchanging ideas, experiences, or just grabbing a virtual coffee to chat about the ever-evolving world of IT!

Remote

As a Customer Experience Agent at Ten Thousand, I was dedicated to providing top-notch support and service to customers of the premium athletic wear brand. My responsibilities included addressing inquiries, resolving issues, and ensuring a seamless shopping experience that fostered customer satisfaction and brand loyalty.Key Responsibilities:Customer Support: Handled customer inquiries via phone, email, and live chat.Issue Resolution: Collaborated with internal teams to resolve customer concerns.Product Knowledge: Offered informed recommendations based on a deep understanding of the product line.Relationship Building: Fostered strong customer relationships through personalized service.Feedback Collection: Gathered and shared customer feedback to drive continuous improvement.

As a Software Support Specialist at Leaf Logix, my primary responsibility was to provide exceptional client assistance for a comprehensive SaaS solution serving the cannabis sector. I concentrated on streamlining software implementation, offering customized training, and resolving issues for grow facilities, cultivators, and dispensaries, all while staying well-informed about the nuances of state-specific marijuana regulations.Guided clients through seamless onboarding, software integration, and POS system setup for dispensaries, considering state-specific regulations.Conducted training sessions tailored to the needs of grow facilities, cultivators, and dispensaries, highlighting industry-specific software features and best practices.Fostered strong client relationships while providing prompt and efficient support in troubleshooting software and POS system issues, ensuring optimal performance.Collaborated with clients to resolve inventory and financial discrepancies while keeping regulatory compliance in mind.Utilized client feedback to drive continuous improvements in software features and support services catering to the cannabis industry.

Greater New York City Area

As an IT professional serving clients in the greater NYC area, I took on a variety of responsibilities and experiences, focusing on efficient and effective client support.Responsibilities:Managed incoming tickets through email and phone, ensuring timely triage and assignment.Provided onsite and remote Mac/PC support for NYC clients.Deployed network solutions (APs, switches, firewalls, VPNs, remote access) and maintained Windows Server systems.Worked with various Citrix builds, both server and client-side.Acted as a liaison and primary technician for VOIP solutions and issues.Employed Autotask to track and document work while remotely managing clients' systems.Tested and deployed new technology and workstations.Assisted clients with software and hardware recommendations.Supported internal team members' training in similar roles.Conducted technology onboarding and training for external team members.

Washington D.C.

Support coordinator responsible for troubleshooting and resolving issues on Mac and Windows based systems for local and remote staff as well as assisting in maintaining and improving the technology systems and processes used to improve workflow and technology reliability. Responsibilities include:• Provided Mac/PC technician support for local and remote staff • Acted as technical liaison for Apple products• Researched new technology and worked with vendors to improve staff workflow and technology reliability• Maintained, resupplied and troubleshot issues with high volume multi-functional office printers and scanners• Installed, monitored and maintained in house Windows servers with Active Directory• Configured A/V and provided IT support at large conferences throughout the year• Provided training to staff for new and existing software and computer equipment• Assisted with inventory management and distribution of all software and hardware• Assisted with management of company websites

Arlington, Va

Apple Certified Mac Technician with a strong focus on customer service

Arlington, Va

Mobile technician focused on efficiency and customer service

New York, Ny

Sales specialist with a broad knowledge of Apple hardware and software