Ian Bracken Email & Phone Number

Dublin, Ie

Dublin, County Dublin, Ireland

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Act as IT liaison and work with business stakeholders and processowners analyzing business requirements and processes throughdocument analyze, interviews, workshops and workflow analyse.Collaborate with project teams, business user groups, technicalsystems groups and solutions providers to identify processes,needs, pain points to help identify viable solutions or facilitatedigital transformation.Reach out to sales teams to research and assist in the selection ofIT solutions internally and externally. Work within budget andprioritize project timelines and urgency.Develop RFI/RFPs, project plans, test scripts. Participate and coordinatein UAT. Continually identify system enhancements andupgrade during project lifecycle.

Opening/closing the premise, assisted with inventories, ordering,end of day reports, cash handling and menu development.Meeting and achieving sales targets set by management to drivedrink promotions/ cocktail specials. Introduced a popular 'Cocktailof the Month' promotion contributing to increased monthly sales.Promoting new/ existing products and services to customers.Excelled in upselling standard to premium alcohol brands.Ensure high levels of customer satisfaction through excellentsales service.Handling daily/nightly operations of bar when management wasaway/unavailable.

Working with Account Executives and HPE partners creating andupdating SMB accounts to ensure information is readily availableand accurate to help target potential sales.Track down customers eligible for promotion/upgrade using HPESMB database and engage with account executives.Created customer facing documents for adaptive flash cachepromotion, available to existing HPE customers.Promote and drive HPE storage through the use of electronicdirect marketing.Joined various teams within HPE sales department (Servers,Storage, Networking) providing assistance wherever possible.