Ian Easter Email & Phone Number

Created recruitment video for Sigma Sigma Sigma Sorority at Eastern Michigan University.Partnered with multiple couples for wedding videos. Partnered with them to get the most important aspects of the wedding into the video and by getting extra content in separate videos.Created promotional material for multiple organizations at Eastern Michigan University.

Started a Genius Bar Mobile Express initiative where selected Product Zone team members will take express genius bar appointments on high traffic days.Onboarded multiple technicians in varying roles and guided them through completing their certifications for their roles.Led multiple group trainings for Product Zone regarding comparing and choosing iPhone and providing the best personalize experience for the Customer.Created a Quarterly Learning Check initiative to check in with all technicians once a quarter.Adaptating to any situation by supporting any area of the store when there is down time and extra support is needed.

Efficiently utilized downtime to complete all available training to maximize iPhone repair training to consistently stay above same unit repair goal of 93%.Contributed to the success of the Genius Admin team when needed by checking in service parts, contacting customers, and boxing and sending out depot repairs.

Provided customers all options available to them by offering repairs as well as trade in and upgrade.Exceeded in expectations for AppleCare and upgrades by positioning the benefits of AppleCare and getting into a newer device.