Core Support Senior Director
Current
Sep 2024 - Present
AeroLeads people directory · profile
Ian Field Email & Phone Number
Senior Director, Core Support at KnowBe4
at
KnowBe4
1 work email found
@knowbe4.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Director, Core Support at KnowBe4
Location
St Petersburg, Florida, United States
Company size
Who is Ian Field? Overview
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Quick answer
Ian Field is listed as Senior Director, Core Support at KnowBe4 at KnowBe4, a company with 963 employees, based in St Petersburg, Florida, United States. AeroLeads shows a work email signal at knowbe4.com and a matched LinkedIn profile for Ian Field.
Ian Field previously worked as Core Support Senior Director at Knowbe4 and Core Support Director at Knowbe4. Ian Field holds Computer Science Major from Quinnipiac University.
Company email context
Email format at KnowBe4
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*@knowbe4.com
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AeroLeads found 1 current-domain work email signal for Ian Field. Compare company email patterns before reaching out.
Profile bio
About Ian Field
Ian Field is a Senior Director, Core Support at KnowBe4 at KnowBe4. He possess expertise in public speaking, developing client relationships, creative problem solving, team building, sales and 12 more skills. Colleagues describe him as "Ian is a thoughtful, patient and thorough manager. He's also driven to do the best possible job at any given task. Recently, Ian led the sales team at Catch to secure over 50 local retailers for a very successful pilot marketing program with UnitedHealthcare. We are looking forward to working with Ian again very soon."
Listed skills include Public Speaking, Developing Client Relationships, Creative Problem Solving, Team Building, and 13 others.
Current workplace
Ian Field's current company
Company context helps verify the profile and gives searchers a useful next step.
Knowbe4
15 roles
Ian Field work experience
A career timeline built from the work history available for this profile.
Core Support Director
May 2022 - Sep 2024
Manager, Tier 1 Technical Support
Jul 2020 - Apr 2022
Director, Software Operations
Sep 2019 - Mar 2020
Director, Technical Support
Feb 2019 - Aug 2019
Technical Support Manager
Jul 2018 - Jan 2019
Support
Jul 2017 - Jun 2018
User Support Associate Manager
Sep 2016 - May 2017
User Support Associate
Sep 2014 - May 2017
Director, Customer Success
- Lead and mentor team of up to 10 CS Agents.
- Report product bugs and customer trends to product teams and senior management.
- Follow through with engineers to fix product bugs and improve user experience.
- Manage all client escalations that are reported by account managers.
- Handle all BBB complaints and maintain company rating of A+.
- Mentor and train all new hires company-wide via unique company on-boarding process.
Aug 2013 - Sep 2014
Customer Success Associate
- Respond to customer issues in a timely fashion via our online customer service tools (Zendesk) and by phone
- Review and contribute to content of product tutorials, FAQs and marketing emails
- Help leverage consumer insight for product improvements and marketing
Jun 2012 - Jul 2013
Marketing And Sales Coordinator
- Established and maintained accounts for United Healthcare's "Grow Healthy Rewards" campaign.
- Managed ten street team members
- Collaborated with senior management on ways to optimize project flow
- Spearheaded customer service role
- Managed a vendor matrix of 50 clients
- Ran and analyzed data reports on a weekly basis and shared findings with directors
May 2011 - Jun 2012
Administrative Assistant
Prudential Douglas Elliman Formerly John Edwards Real Estate
- Managed client database
- Scheduled appointments
- Created ads for new listings and open houses
- Acted as the liaison between new clients and agents
Jan 2004 - Aug 2011
Licensed Real Estate Agent
Metropolis Real Estate
- Created and updated advertisements on multiple listing services
- Showed properties to clients based on their needs and budget.
- Followed-up with both the potential renter and landlord on term negotiations until both parties agreed
Oct 2008 - May 2009
Technical Services Coordinator
Axispoint, Inc
- Managed client and internal support calls across Technology Solutions Group
- Assisted client with level 1 support related issues
- Identified required engineering resources, discuss support issue with engineer, and assign engineering responsibilities using tracking/ticketing system software (Fieldpoint)
- Reviewed completed tickets to ensure documentation is complete
- Created monthly engineering schedule for all Maintenance Contract Clients
- Assisted Project Managers in assigning engineers for Pre-Sales Projects
Jun 2007 - Jun 2008
Team & coworkers
Colleagues at KnowBe4
Other employees you can reach at knowbe4.com. View company contacts for 963 employees →
DS
Dana Sabah
Colleague at Knowbe4
Baghdad, Baghdad Governorate, Iraq, Iraq
View →
BP
Benito Pellencin
Colleague at Knowbe4
City Of Johannesburg, Gauteng, South Africa, South Africa
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RH
Ryan Huling
Colleague at Knowbe4
Clearwater, Florida, United States, United States
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LS
Laura Schwelitz
Colleague at Knowbe4
Wesley Chapel, Florida, United States, United States
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RS
Rashid S.
Colleague at Knowbe4
Clearwater, Florida, United States, United States
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NP
Nirmal Patel
Colleague at Knowbe4
Tampa, Florida, United States, United States
View →
LM
Lis Medina Frey
Colleague at Knowbe4
New York, New York, United States, United States
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CM
Cristian Mejia
Colleague at Knowbe4
Tampa, Florida, United States, United States
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LL
Lindsey Luefan
Colleague at Knowbe4
Palm Harbor, Florida, United States, United States
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DM
David Mccasland
Colleague at Knowbe4
St Petersburg, Florida, United States, United States
View →
Dana Sabah
Colleague at Knowbe4
Baghdad, Baghdad Governorate, Iraq, Iraq
View →
BP
Benito Pellencin
Colleague at Knowbe4
City Of Johannesburg, Gauteng, South Africa, South Africa
View →
RH
Ryan Huling
Colleague at Knowbe4
Clearwater, Florida, United States, United States
View →
LS
Laura Schwelitz
Colleague at Knowbe4
Wesley Chapel, Florida, United States, United States
View →
RS
Rashid S.
Colleague at Knowbe4
Clearwater, Florida, United States, United States
View →
NP
Nirmal Patel
Colleague at Knowbe4
Tampa, Florida, United States, United States
View →
LM
Lis Medina Frey
Colleague at Knowbe4
New York, New York, United States, United States
View →
CM
Cristian Mejia
Colleague at Knowbe4
Tampa, Florida, United States, United States
View →
LL
Lindsey Luefan
Colleague at Knowbe4
Palm Harbor, Florida, United States, United States
View →
DM
David Mccasland
Colleague at Knowbe4
St Petersburg, Florida, United States, United States
View →
2 education records
Ian Field education
Computer Science Major
Computer Science Major
FAQ
Frequently asked questions about Ian Field
Quick answers generated from the profile data available on this page.
What company does Ian Field work for?
Ian Field works for KnowBe4.
What is Ian Field's role at KnowBe4?
Ian Field is listed as Senior Director, Core Support at KnowBe4 at KnowBe4.
What is Ian Field's email address?
AeroLeads has found 1 work email signal at @knowbe4.com for Ian Field at KnowBe4.
Where is Ian Field based?
Ian Field is based in St Petersburg, Florida, United States while working with KnowBe4.
What companies has Ian Field worked for?
Ian Field has worked for Knowbe4, Affinitiv Inc, Paperless Post, Next Jump, and Catch New York.
Who are Ian Field's colleagues at KnowBe4?
Ian Field's colleagues at KnowBe4 include Dana Sabah, Benito Pellencin, Ryan Huling, Laura Schwelitz, and Rashid S..
How can I contact Ian Field?
You can use AeroLeads to view verified contact signals for Ian Field at KnowBe4, including work email, phone, and LinkedIn data when available.
What schools did Ian Field attend?
Ian Field holds Computer Science Major from Quinnipiac University.
What skills is Ian Field known for?
Ian Field is listed with skills including Public Speaking, Developing Client Relationships, Creative Problem Solving, Team Building, Sales, Marketing Communications, Leadership, and Customer Service.
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