Responsible for creating, presenting, leading business cases, and managing multiple product suites. Setting strategic direction through a product roadmap and executing on deliverables, including responsibility for profit and loss of products against plan. Leading Go to Market team in developing and bringing new products and enhancements to the market. Building product and business requirements based on market analysis, expected ROI, and customer requirements. Hiring, directing, and developing a team of Product Managers. Gaining buy in from key stakeholders throughout the organization including executive leadership. Champion strategic growth through sales enablement, training, client proposals, and industry events to foster product adoption.

Develop and drive the long-term product vision and strategy in alignment with business goals. Lead the planning and development of new product capabilities through close collaboration with engineering, sales, marketing, and customers. Partner with product teams across the business to identify needs by our diverse suite of product offerings. Create product roadmaps and go-to-market plans for new product releases and features. Define success metrics and track progress by gathering feedback from both internal and external stakeholders. Create buy-in for product direction through clear communication and influence across the organization. Represent the external customer perspective and advocate for product excellence across the business. Keep abreast of market trends and identify partnership and product opportunities.

Responsible for day-to-day operations of the Personal Lines Profit Centers in Roswell and Gainesville, GA. Responsibilities include driving profitable growth, defending market position, providing superior customer service, developing and implementing strategic and focused marketing initiatives, and partnering with the local community and businesses to drive market presence and awareness.Manage a large staff of distribution professionals. Responsible for hiring, coaching, developing, process implementation, and leading staff initiatives.

Responsible for ad hoc analysis, reporting, strategy, planning, and assisting with the management of resources. Help manage service and sales processes and procedures while implementing derived strategies targeted to increase efficiency and quality. Conduct monthly audits in relation to underwriting processes. Discuss and present findings to Area and Branch Management and solutions for rectifying if needed. Manage a reporting portfolio delivered on a daily, weekly, and monthly schedule. Forecast and help planning with all metrics relating to representative growth, attrition, production quotas, and expense allocations. Serve as the Subject Matter Expert for assigned territory in relation to all analysis and forecasting. Assist Area Managers in delivering monthly and quarterly sales presentations and office visits.

Responsible for managing and delivering a portfolio of reports with strategic analysis on an intra-daily, daily, weekly, monthly, and quarterly basis. In charge of defining and managing all metrics and data for the Operations Department. Charged with the management and work product of a team of Reporting and Licensing Analysts’. Trained employees on the fundamentals of data management, using tools to extract data, using data to make business decisions while developing their technical knowledge and abilities. Work directly for the Vice President of Operations and serve as the Subject Matter Expert for Executive Management in relation to reporting and decision making based on analysis. Implemented new reports and data mining strategies to gain a 45% increase in the efficiency of related processes and report generation which lead to standardized Best Practices. Represent the Operations Department on major system implementations. Responsible for the management of 21,000 agency/broker contracts countrywide.

Developed, presented, and implemented key reports to 150 users including executive management. Responsible for training 120 Sales and Marketing users on Customer Relationship Management Applications, Business Intelligence Tools, and the Microsoft Suite. Created routing segments of brokers to more effectively route Sales Representatives which yielded a 23% increase in broker productivity in 2006. Completed multivariate analysis’ on the impact of the organizations Sales Department which lead to several best practices that were later implemented. Responsible for the coordination and management of national sales campaigns across the country. Served as a primary communicator between Executive Sales Management and the Information Technology group. Participated in a Business Intelligence System implementation (MicroStrategy). Provided data analysis upon request and managed monthly reporting requests to the organization. Responsible for understanding data elements available and how they can be leveraged to the companies benefit. Investigated thresholds of metrics related if found valuable and research data quality of attributes discovered.

Responsible for managing and directing the daily activities of the Inside Sales unit located in Georgia and Arizona. Designed and executed strategic marketing initiatives which targeted the highest potential agencies/brokers with the goal of maximizing productivity. Improved department production by 40% by instituting best practices and new procedures. Responsible for the development of new measures and reports to proactively monitor the department’s progress.