Ian Laffey Email & Phone Number

Leipzig, Sn, De

Leipzig, Saxony, Germany

Tracking and routing issues using Kibana & GrafanaGuiding customers through an issue resolution processDocumentation of Support processes for Engineering teamApply working knowledge of API calls, JSON, Redis, Helm, OData, YAML and Azure to resolve technical obstacles.

Dublin, County Dublin, Ireland

• Achieve expert working knowledge of our products • Troubleshoot reported bugs through Jira, and clearly document customer feature requests • Identify and document the reason the customer contacted us and advise on any forming trends that may impact the larger customer base • Respond to the user on the Zendesk ticketing system as quickly and thoroughly as possible and communicate to them that you are working on their behalf to address their issue(s)• Increase overall customer happiness by meeting and exceeding customer support metrics and service levels

Dublin, Ireland

• Primary point of contact for assigned customers, responsible for orchestrating all support activity within SAP to deliver a superior customer experience. • Collaborate with customers to create goal-based engagement plans that focus on addressing business challenges & help achieve successful business outcomes. • Empower customers to utilise SAP support features and services. • Execute and track agreed engagement plan by leveraging relevant SAP tools, services, methodologies and best practices to drive customer success.

County Dublin, Ireland

Provide in-depth knowledge and support of the Dropbox Desktop application to users.Communicate complex technical information to technical and non-technical usersDelight users through reactive support on multiple channels including email, phone and chatGive guidance to T1 agents on escalated tickets using ZendeskProvide a high quality and friendly user experienceReporting of bugs and user feedback to engineers.

County Dublin, Ireland

Technical support, helping users resolve issues when sending/receiving invoices, orders and other electronic business documents. Trouble-shooting front-end validation.UAT, training clients on portal functionality and passing client feedback to the Development team.SQL, finding and updating database information for clients and suppliers.Documentation and technical writing for portal user manuals, as well as internal support documents.Remote and on-site training for EDI portal users.

County Dublin, Ireland

In-store stock and compliance duties.Successful implementation of all company policies, procedure and security with efficiency and professionalism.Coaching and training of members of staff.

County Longford, Ireland

Cashier and dealing with customer queries.Stock control, general maintenance and administrative work.Working as butcher, I was responsible for the running of fresh food counters while also maintaining the highest standard of food safety.