Ian Vu work email
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Ian Vu personal email
#StandWithUkraine
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Customer Support Specialist (Multilanguage En/Ru/Ua)5Ca Sep 2021 - Feb 2024- Game support services (one of the biggest gamedev companies in the world)- Working in ZenDesk- Quick identification of user issue(s) - PC/console troubleshooting, investigating system files DxDiag/MSInfo, network issues, providing troubleshooting based on investigation.- Finding and offering solutions and possible fixes to customer outside internal knowledge base.- Gathering necessary information for Bug reports- Training new agents, introducing agents to the job.- High CPH and CSAT - Time Management- Root Cause Analysis- Perfomance Management- Quality Assurance- Back up Team Lead/Escalation specialist. -
Head Airticket Sales DeptSky-Tours.Com Mar 2016 - Aug 2023- Book, issue airtickets, provide post-ticketing services (reissue, revalidation, refund etc).- Recruit new Staff - Strategic planning- Analyze statistics- Communication with airlines- Reporting (including ad-hoc reports)- Staff training.- Staff control, development and motivation- Control of already issued tickets and taking necessary actions to increase profit.- Customer Service.- Working in DeskPro CRM -
Head Airticket Sales DeptNew Standard Oct 2013 - Nov 2015- Reanimation of airticket sales department after half-year pause- Recruit new personnel- Strategic planning- Analyze statistics- Communication with airlines- Book and issue airtickets- Book hotels- Book rail tickets- Reporting (ad-hoc reports included)- Staff training.- Staff control, development and motivation -
Founder/DirectorFly Sky May 2012 - Sep 2013Kiev, Ukraine- Founded a new company- Obtained IATA accreditation- Recruit new personnel- Strategic planning- Analyze statistics- Communication with airlines- Book and issue airtickets- Book hotels- Book rail tickets- Staff development and motivation- Staff control- Staff training
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Service Delivery Supervisor Ets DivisionObriy American Express Jun 2011 - May 2012Kiev, Ukraine- Recruit new personnel- Strategic planning- Analyze statistics- Communication with airlines- Book and issue airtickets- Book hotels- Book rail tickets- Staff development and motivation- Staff control- Staff training -
Business DirectorVimed Llc (Aviakvitok.Ua) Jun 2004 - Jun 2011Kiev, UkraineMy first working experience. Making my debut at a new agency in 2002 (working half day), just after my graduation I become the only employee with booking and ticketing skills. In 2004 I was proposed a business director position. This company also was established as Vietnam Airlines General Sales Agency in Ukraine.- Obtained IATA accreditation- Recruit new personnel- Strategic planning- Analyze statistics- Communication with airlines- Book and issue airtickets- Book hotels- Book rail tickets- Staff development and motivation- Staff control- Staff training
Ian Vu Skills
Ian Vu Education Details
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International Economics And Management
Frequently Asked Questions about Ian Vu
What is Ian Vu's role at the current company?
Ian Vu's current role is #StandWithUkraine.
What is Ian Vu's email address?
Ian Vu's email address is ia****@****urs.com
What schools did Ian Vu attend?
Ian Vu attended Kyiv National Economics University.
What skills is Ian Vu known for?
Ian Vu has skills like Customer Service, Tourism, Event Management, Social Media, Hospitality, Management, Hotels, Marketing Strategy, Event Planning, Strategic Planning, Airline Ticketing, Amadeus.
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