- Game support services (one of the biggest gamedev companies in the world)- Working in ZenDesk- Quick identification of user issue(s) - PC/console troubleshooting, investigating system files DxDiag/MSInfo, network issues, providing troubleshooting based on investigation.- Finding and offering solutions and possible fixes to customer outside internal knowledge base.- Gathering necessary information for Bug reports- Training new agents, introducing agents to the job.- High CPH and CSAT - Time Management- Root Cause Analysis- Perfomance Management- Quality Assurance- Back up Team Lead/Escalation specialist.

- Book, issue airtickets, provide post-ticketing services (reissue, revalidation, refund etc).- Recruit new Staff - Strategic planning- Analyze statistics- Communication with airlines- Reporting (including ad-hoc reports)- Staff training.- Staff control, development and motivation- Control of already issued tickets and taking necessary actions to increase profit.- Customer Service.- Working in DeskPro CRM

- Reanimation of airticket sales department after half-year pause- Recruit new personnel- Strategic planning- Analyze statistics- Communication with airlines- Book and issue airtickets- Book hotels- Book rail tickets- Reporting (ad-hoc reports included)- Staff training.- Staff control, development and motivation

- Founded a new company- Obtained IATA accreditation- Recruit new personnel- Strategic planning- Analyze statistics- Communication with airlines- Book and issue airtickets- Book hotels- Book rail tickets- Staff development and motivation- Staff control- Staff training

- Recruit new personnel- Strategic planning- Analyze statistics- Communication with airlines- Book and issue airtickets- Book hotels- Book rail tickets- Staff development and motivation- Staff control- Staff training

My first working experience. Making my debut at a new agency in 2002 (working half day), just after my graduation I become the only employee with booking and ticketing skills. In 2004 I was proposed a business director position. This company also was established as Vietnam Airlines General Sales Agency in Ukraine.- Obtained IATA accreditation- Recruit new personnel- Strategic planning- Analyze statistics- Communication with airlines- Book and issue airtickets- Book hotels- Book rail tickets- Staff development and motivation- Staff control- Staff training