Ian Cubbon Email & Phone Number

Boulder, Co

Created and led a Tiger Team that found and solved a day zero bug that had eluded five previous teams. The bug had cost the company 8% of its annual revenue in support costs alone. The investigation spanned hardware and electrical level analysis, custom drivers, and web page level.Designed, architected, and lead development on a distributed automation system that utilized existing hardware in the lab. The system allows for the execution of 5,000+ test cases per night without impacting manual testing. It is written in Java with a web based dashboard in JavaScript and JQuery. Test cases use a domain specific language concept written in XML documents then interpreted into existing Java code. Results are recorded into existing Test Management software.Leveraged design principles and multiple tools to reduce total lines of managed code for Automation from 447,218 down to 229,333, without losing existing functionality while also adding Linux compatibility into the 15 year old product.Created and managed a team that develops automated testing. Over the past five years, the team of 4 has had the highest rate out of a 30 person department of finding critical level bugs which have been solved via code changes.Participated in a small, cross functional team that was assembled to save our largest customer. In six months, we were able to win back the customer by improving product quality and demonstrating increased uptime.Reversed engineered our largest customer’s custom Tape Backup application using only log files collected from incidents. This was used to create a simulation of the customer’s environment in order to find defects that would have resulted in down time.Investigated and found root cause on a defect that brought down our largest customer during an upgrade. The defect originated in the power supply’s firmware that only surfaced during upgrades with a specific feature enabled. Four other engineers had unsuccessfully investigated the defect.

Performed data analysis and management for a Global Software Company selling software renewal maintenance and directly managed 16 people across Denver, Liverpool, and Singapore. Responsible for data integrity, data updates, quarterly opportunity loads into Microsoft CRM, daily and weekly Client facing sales performance reports, generating monthly invoices to the Client.• Developed Excel and Microsoft CRM training to be used across the entire company.• Improved the quality of sales forecasting and reporting through database scrubbing and implementing new procedures for data integrity.• Created and documented processes for training new hires that greatly reduced the ramp up time needed.

Responsible for the renewal and overall sales of Cisco service and support agreements to an established customer base for a Canadian Telecommunications company. • Increased the amount of renewal opportunity for the team by $7.1 Million, a 200% increase as well as increase quarterly sales by an average 50% from previous years.• Achieved Employee of the Month twice in a 5 month time frame. • Promoted in a record 10 month time frame to Senior Inside Sales Rep.• Achieved and exceeded team quota 3 quarters in a row as well as individual quota 4 quarters in a row.

Managed bicycle service center. Ordered parts needed for bicycle repairs, oversaw other mechanics work, fixed any problems that customers had with the service they had at the shop.