Ian Cubbon Email & Phone Number

Boulder, CO

Created and led a Tiger Team that found and solved a day zero bug that had eluded five previous teams. The bug had cost the company 8% of its annual revenue in support costs alone. The investigation spanned hardware and electrical level analysis, custom drivers, and web page level.Designed, architected, and lead development on a distributed automation.

• Performed data analysis and management for a Global Software Company selling software renewal maintenance and directly managed 16 people across Denver, Liverpool, and Singapore. Responsible for data integrity, data.
• Developed Excel and Microsoft CRM training to be used across the entire company.
• Improved the quality of sales forecasting and reporting through database scrubbing and implementing new procedures for data integrity.
• Created and documented processes for training new hires that greatly reduced the ramp up time needed.

• Responsible for the renewal and overall sales of Cisco service and support agreements to an established customer base for a Canadian Telecommunications company.
• Increased the amount of renewal opportunity for the team by $7.1 Million, a 200% increase as well as increase quarterly sales by an average 50% from previous years.
• Achieved Employee of the Month twice in a 5 month time frame.
• Promoted in a record 10 month time frame to Senior Inside Sales Rep.
• Achieved and exceeded team quota 3 quarters in a row as well as individual quota 4 quarters in a row.

Managed bicycle service center. Ordered parts needed for bicycle repairs, oversaw other mechanics work, fixed any problems that customers had with the service they had at the shop.