Ian Post Email & Phone Number

Washington, Dc, Us

Washington, Dc, Us

Seattle, Wa, Us

Seattle, Wa, Us

Worldwide, Oo

• Leads major Salesforce enhancement project introducing new processing and workflow features to end-users • Manages project coordination with the 3rd party contractor responsible for the external mainframe connection impacted by new feature sets and data types• Leverages project management skills to work with customers and end-users to identify project requirements, generate user stories, design new features, and develop new features• Prepares for and mitigate application impacts due to regular and aggressive Salesforce release timelines and functionality updates• Coaches and train end-users on Salesforce features, tools, documentation, and capabilities

Worldwide, Oo

• Acted as primary point-of-contact and administrator of client’s Salesforce application; supporting user requests, defect identification and resolution, new feature delivery, and leading application testing• Successfully migrated client’s Salesforce application from Salesforce’s Commercial cloud to Salesforce’s FedRamp certified government cloud• Managed Salesforce integrations with external systems such as: mainframe connections for transaction processing and integration with the client’s encryption solution: CipherCloud (3rd party vendor)

Worldwide, Oo

• Member of team responsible for project management, requirements management, testing activities, and end-user production support for the client’s custom-built, multi-module reporting system • Created, maintained, and executed detailed test scripts while also supporting hands-on project testing efforts; providing subject matter expertise on the application and serving as a liaison between business users and technical teams• Assisted with user-reported application issues working with the development team to identify, test, and deploy fixes to the production system• Supported the project’s release, development, and deployment processes as well as defect, incident, and IT request tracking procedures

Sparks, Maryland, Us

-Leveraged knowledge of Oracle Hyperion software to implement an accurate and effective financial reporting application-Aided in the migration of historical data and associated metadata from an older production environment to the current development and test environments-Created end user documentation to facilitate quick and long lasting adoption of the new reporting application-Communicated with client management to address risks, actions, issues and decisions through the course of the engagement-Collaborated with the consulting team to coordinate an effective strategy and project plan to complete the project within budget and on time

-Engaged customers to understand, analyze and develop solutions for their needs across a variety of products and services-Executed the company sales program to account for over $6000 in sales-Communicated extensive knowledge of product features and services to aid in sales and drive store revenue-Maintained professional work atmosphere to ensure customer satisfaction by effectively collaborating with leadership, coworkers and customers to ensure customer satisfaction and drive excellence-Escalated customer inquiries through the appropriate channels to ensure issue resolution and customer retention-Processed sales transactions quickly and accurately within the point of sale system