Ian Post Email & Phone Number

Washington, DC, US

Seattle, WA, US

Seattle, WA, US

Worldwide, OO

• Leads major Salesforce enhancement project introducing new processing and workflow features to end-users
• Manages project coordination with the 3rd party contractor responsible for the external mainframe connection impacted by new feature sets and data types
• Leverages project management skills to work with customers and end-users to identify project requirements, generate user stories, design new features, and develop new features
• Prepares for and mitigate application impacts due to regular and aggressive Salesforce release timelines and functionality updates
• Coaches and train end-users on Salesforce features, tools, documentation, and capabilities

Worldwide, OO

• Acted as primary point-of-contact and administrator of client’s Salesforce application; supporting user requests, defect identification and resolution, new feature delivery, and leading application testing
• Successfully migrated client’s Salesforce application from Salesforce’s Commercial cloud to Salesforce’s FedRamp certified government cloud
• Managed Salesforce integrations with external systems such as: mainframe connections for transaction processing and integration with the client’s encryption solution: CipherCloud (3rd party vendor)

Worldwide, OO

• Member of team responsible for project management, requirements management, testing activities, and end-user production support for the client’s custom-built, multi-module reporting system
• Created, maintained, and executed detailed test scripts while also supporting hands-on project testing efforts; providing subject matter expertise on the application and serving as a liaison between business users and.
• Assisted with user-reported application issues working with the development team to identify, test, and deploy fixes to the production system
• Supported the project’s release, development, and deployment processes as well as defect, incident, and IT request tracking procedures

Sparks, Maryland, US

-Leveraged knowledge of Oracle Hyperion software to implement an accurate and effective financial reporting application-Aided in the migration of historical data and associated metadata from an older production environment to the current development and test environments-Created end user documentation to facilitate quick and long lasting adoption of the.

-Engaged customers to understand, analyze and develop solutions for their needs across a variety of products and services-Executed the company sales program to account for over $6000 in sales-Communicated extensive knowledge of product features and services to aid in sales and drive store revenue-Maintained professional work atmosphere to ensure customer.