Ian Fox Email & Phone Number

New York, New York, Us

-Lead global team of 10+ Customer Success Managers/Customer Success Engineers from Digital to Strategic tiers-Responsible for driving continuous improvement in ARR retention, customer growth, and product awareness-Key focuses includes: -Driving day-to-day Customer Success strategy -Quarterly planning and long-term objectives -Identifying churn root causes and implementing reduction strategies -Drive initiatives for identifying and capitalizing on growth opportunities -Training and adoption for internal customer success platform-In addition to managerial duties, also manage multiple strategic customers -Driving product adoption and usage growth across the CARTO platform -Identifying key opportunities for continued growth in to customer organizations -Building and strengthening customer relationships and collaboration in key CARTO events

New York, New York, Us

- Handle highest ARR on North American customer success team- Provide guided, high-touch onboarding to new customers- Enable customers to obtain maximum value from the CARTO platform- Organize attendees and assist in operations of CARTO events-Work with bleeding edge geospatial technology, integrated with leading cloud data warehouse technology- Represent CARTO at industry conferences-Speak at conferences about CARTO’s capabilities-Provide technical insights to end customers and internal customer success team- Act as a technical bridge between Customer Success and end customers- Provide internal strategy with contract renewals and new business opportunities- Organize strategic, tailored sessions between product & technical teams and customers- Provide CARTO platform training and enablement planning for internal Customer Success team-Interview new customer success candidates- Provide guidance to new customer success team members- Be the voice of the customer to internal teams, including product needs- Tailored success planning with customers- Provide market insights and help to align strategy for customers

Jackson, Michigan, Us

- Lead data mapping strategy for gas, electric, and land in migration from legacy field application to new field application- Convert GIS feature data to runtime content for consumption into new application- Provide guidance to other technical team members and contribute to Agile project management initiatives- Lead GIS thought process for new field application

Dearborn, Michigan, Us

- Team GIS SME- Deploying and configuring enterprise GIS environment- Enterprise GIS user and content management- Solutioning major enhancements saving time and effort on KPIs, reporting, and workflows- Support infrastructure and environment for globally utilized QlikView and Qlik Sense environments- Implement infrastructure and configuration changes to enterprise BI and GIS platforms- Work in tandem with application engineers to plan and implement BI and GIS deployments- Developing and proofing application configuration and deployment documentation- Provide 24x7 support for QlikView and Qlik Sense environment and infrastructure- Performed all duties in this role for Ford Motor Company, via contract with Epitec

Detroit, Mi, Us

- Highest-level GIS personnel in company- Optimize tiered GIS environment (development, test, production instances)- Technical lead for Trimble Unity and GIS integration- Technical lead for OnBase document management system and GIS integration- Implement and configure GIS software and extensions- Manage GIS disaster recovery process- Experience with Amazon Web Services environment- Integrate near real-time data into GIS using OSIsoft PI and ArcGIS GeoEvent Server- Administer users and content in GIS SaaS platform, ArcGIS Online- Develop secure data sharing solutions between internal and external organizations- Create and manage SQL GIS database users- Lead in implementing GIS web and mobile applications- Develop and maintain dashboards for C-level personnel and below- Lead solutions expert for GIS team- Represent group in asset management strategy and EAM software planning- Facilitate focused software training sessions- Administer GIS server-level and hosted web services- Analysis and improvement of GIS current workflows

Dallas, Tx, Us

- Build and analyze web applications in Web AppBuilder- Manage projects from requirements gathering to implementation- Create Balsamiq wire frame mockups for applications and tool enhancements- Work alongside industry leader in implementing organization's GIS software and best practices- Utilize Excel to produce detailed system analytics- Provide ongoing technical input and support for JavaScript GIS application- Part of development team for Flex to Java Script application upgrade- Provide leadership and guidance to team members- Vector data caching for optimized use in web application- Utilize Cognos reporting to ensure accurate database attributes- Growing responsibilities in ArcGIS Server and Portal for ArcGIS components of ArcGIS Enterprise- Improve accuracy and ease of data management processes- Provide training to large and small groups within company- Key liaison between several external groups and internal team- Provide ad-hoc internal and external GIS products- Key member of leadership team for Heart Walk, one of company’s largest initiatives- Create detailed test plans utilized in application user acceptance testing- Provide in-depth training to both new and current employees

Dallas, Tx, Us

- Performed all duties in this role for Oncor Electric Delivery, via contract employment through Collabera Inc.- Perform change request (CRQ) testing and implementation in GIS application- Use versioned ArcSDE environment for advanced spatial data editing and migration- Primary GIS contact with internal groups on large-scale projects- Lead in production of strip map books utilizing Data Driven Pages- Create map exhibit boards for high-profile public hearings- Improved GIS procedures and process documentation- Use advanced editing tools and python scripting to improve process workflows- Train new employees in organization's best practices- Process multiple raw image formats for web application layer- Data massaging for import into ArcSDE environment

- Over three years' experience as a database assistant in a relational database environment; Access-based GUI with SQL back-end for data storage- Provided database trouble shooting assistance and training to associates - Daily use of database to enter proprietary data and export analytical reports- Created and modified complex tables, queries, forms, reports and macros to automate previously manual processes- Managed implementation and maintenance of integrated GIS data- Lead on creation of database modules with potential to save hundreds of company hours per year in client invoicing, data input, data verification, automated data uploads, and running ad campaigns

- Lead GIS analyst for nearly six years in a fast-paced, professional setting. Duties of this position included, but were not limited to:- Utilize customer rewards segmentation data to create specialized target marketing campaigns to maximize ROI, customer retention, and new customer acquisition- Daily utilization of ArcGIS suite of programs to provide complex maps and supporting analytics for high impact business decisions- Used ArcCatalog to create GIS file archival structures to promote ease of use, logical storage, and continuity in naming conventions for associate analysts- Created single .MXD maps and .MXD map workbooks from scratch in ArcMap using integrated GIS data from relational database environment- Created .MXD templates in ArcMap for repeated use in ongoing and future projects- Reformatted raw delimited .CSV, .XLS and .TXT data from external sources for subsequent use in geocoding processes- Extensive experience geocoding via several methods, such as original ArcMap/ArcCatalog geocoder, Maptitude geocoder, and newest ArcGIS Online geocoding platform- Digitized large .SHP files from hard copy data supplied by external clients used for providing them detailed routing maps- Used ESRI's Business Analyst Online (BAO) to create market potential profiles based on demographics and expenditure variables for current and potential retail locations- Identified and interviewed new GIS analyst hiresProject Examples- Creation of 50+ individual retail location maps for use in overall brand portfolio, which was reviewed with client to make strategic market decisions on a location-by-location basis - Formatting, geocoding and plotting of proprietary customer expenditure data, which was then classified by spend level and used to modify current budgets based on penetration in given geographies - Use of spatial analysis techniques in ArcGIS to determine allowable geographic scope of ad campaigns based on budget restrictions and desired customer profile

- Over three years' account director experience for Fortune 500 client; the company's primary client- Was the main point of contact with client, communicating directly to perform needs analysis, budgetary inquiries, and campaign directives- Met directly with several levels of client's organization to present solutions- Daily use of Microsoft Excel to provide complex reporting on several metrics in presentation format- Liaison between departments of client and Professional Media Management to promote accuracy and continuity of shared data, effectively eliminating mistakes and streamlining both organizations- Created and provided client with budget forecast models for upcoming fiscal quarters- Organized and disseminated project information to internal team, including myself, for completion- Prioritized client projects and managed from inception to presentation- Successfully managed accurate ordering, printing and billing of over 1,000,000 ad units per week, while simultaneously ensuring correct delivery of ads

Executive Certificate In Leadership And Management, Leadership And Management

Professional Certificate In Leadership, Executive Education

Professional Certificate In Management, Executive Education

Bachelor'S Degree, Geographic Information Systems

Geography