Ian Hung

Ian Hung Email and Phone Number

Consultant @ Nuamedia
Sydney, NSW, AU
Ian Hung's Location
Greater Sydney Area, Australia
Ian Hung's Contact Details

Ian Hung personal email

About Ian Hung

A versatile Senior IT Delivery professional and passionate people leader specialising in complex Portfolio, Program and Project Management with over 20 years’ experience working in large Financial and Telecommunications organisations. My skillset includes large scale Portfolio Management (>$30M), full project lifecycle management (Agile and Waterfall methods), Business Case formulation, RFx management, Business Solutions Consulting and Product Management. I have proven capability working across the Operations, Technology and Business domains and possess a high level of commercial acumen. I have extensive leadership and coaching experience with a focus on ensuring my team works to their strengths and are given opportunity to develop and prosper. I am comfortable working in complex and constantly changing environments; I have the ability to focus on outcomes and adjust delivery methods accordingly. I am regarded as someone who has ability to get things done whilst upholding Values and building lasting relationships.

Ian Hung's Current Company Details
Nuamedia

Nuamedia

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Consultant
Sydney, NSW, AU
Website:
nuamedia.com.au
Employees:
14
Ian Hung Work Experience Details
  • Nuamedia
    Consultant
    Nuamedia
    Sydney, Nsw, Au
  • Commonwealth Bank
    Chapter Lead / Senior Product Owner
    Commonwealth Bank Jul 2022 - Present
    Sydney, New South Wales, Australia
    As a Product Owner I define and lead the vision and roadmap for the Group's Digital and Assisted Channels products, outlining what needs to be delivered to achieve customer and business valueKey Responsibilities include:-Define product vision, goals and roadmap, aligned to Tribe objectives and purpose, and engage with key stakeholders (Business and Technology) to manage it’s delivery.Accountable for end-to-end value delivery and product lifecycle management (including… Show more As a Product Owner I define and lead the vision and roadmap for the Group's Digital and Assisted Channels products, outlining what needs to be delivered to achieve customer and business valueKey Responsibilities include:-Define product vision, goals and roadmap, aligned to Tribe objectives and purpose, and engage with key stakeholders (Business and Technology) to manage it’s delivery.Accountable for end-to-end value delivery and product lifecycle management (including managing requirements lifecycle, production deployment and release day coordination and sign off).Act as the voice of the customer and business and translate this for the squad.Apply expertise to support prioritisation, balance trade-offs, and explore strategies to successfully achieve business and customer outcomes.Accountable for addressing blockers and impediments, driving decisions and resolving escalations.Drive product exploration (e.g. using design thinking and analytics) and formulate hypotheses to validate product strategy / design.Ensure all obligations across customer, regulatory, internal policy and process frameworks (e.g. GDF, PDDP, RiC) are fully met and satisfied.Identify, articulate and manage risks, dependencies and compliance across streams of work e.g. customer propositions.Maintain a healthy and prioritised backlog to deliver business and customer outcomes.Manage senior business and technical stakeholders to ensure that prioritisation is understood and agreed to.Manage the squad’s performance to defined objectives including OKR (Objectives and Key Results) tracking, etc.Role model continuous improvement and customer focus.Drive squad effectiveness and agile maturity i.e. sprint burn down, release burn up, and squad/team health Show less

Ian Hung Skills

Technology Selection Ivr Contact Centre Workforce Management Cti Product Management P&l Management It Service Management Contact Centers Call Centers Solution Architecture Telecommunications Vendor Management Strategy Service Delivery Managed Services Project Delivery Cisco Technologies Itil Stakeholder Management Product Marketing Project Management Solution Selling Outsourcing Business Case E Commerce Cisco Systems Products

Frequently Asked Questions about Ian Hung

What company does Ian Hung work for?

Ian Hung works for Nuamedia

What is Ian Hung's role at the current company?

Ian Hung's current role is Consultant.

What is Ian Hung's email address?

Ian Hung's email address is ia****@****.com.au

What are some of Ian Hung's interests?

Ian Hung has interest in Social Services.

What skills is Ian Hung known for?

Ian Hung has skills like Technology Selection, Ivr, Contact Centre, Workforce Management, Cti, Product Management, P&l Management, It Service Management, Contact Centers, Call Centers, Solution Architecture, Telecommunications.

Who are Ian Hung's colleagues?

Ian Hung's colleagues are Peter Murray, Valerica Branceanu, Bogdan Razvan, Patrick Mc Mullen, Phuc Tran (Phood).

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