Ian Frank Email & Phone Number

Little Rock, Arkansas, United States

• Established levels and balanced scheduling practices by creating daily, weekly, monthly Key Product Indicators (KPI)• Assisted in the development and execution of work order processes to reduce missed operations• Developed an integrated master plan and schedule to abide by current Department of Defense (DoD) standards

Arkansas, United States

Ministering to our Military community

 Provided critical reviews and analysis of concepts of classified and unclassified plans; provided alternative and creativesolutions to increase successful operations by 15% Mentored and counseled staff; initiated team-building trainings and monitored performance and health and well-beingof 50+ staff members; referred personnel to outreach assistance as needed Communicated and implemented organization vision and goals to enhance talent performance and operatingprocedures; analyzed risk assessment across multiple platforms to protect assets, property, and equipment valued over$2M; maintained service level agreements for all business areas supported within the division and vendors ensuringdaily operations and longer-term projects were completed in a timely manner Utilized logistics modules and automated data processing tools to track metrics and evaluate operation needs andsuccess; remained vigilant and resolved issues to prevent adverse impacts

Oversaw management of the air terminal operations center functions; provided information concerning a potential aircraftdelay, an actual delay, an abort, or any other information directly impacting mission success. Managed port equipment assets valued over $10M to ensure enough equipment is serviceable to meet portrequirements; oversaw all aerial port operations services work centers, totaling to 40+ personnel Leveraged and integrated resources and capabilities, including IT, Communications, Aviation & EngineeringSolutions, Power Solutions, Infrastructure & Logistics, to provide safe, innovative, and reliable solutions to meetdiverse and complex challenges; determined the quantity and orientation of cargo and computed an aircraft's center ofgravity Ensured the proactive management of the information and resources required for the aerial port to effectively receive,document, and handle passengers, cargo, and mail; trained new employees in areas such as safety procedures orequipment operation

Maintained files and updated records; coordinated travel arrangements, provided customer service, conducted research,assisted with project management and handled correspondence. Served as the principal adviser on staff proficiency, readiness,and technical compliance with policies and directives. Created, implemented, and maintained comprehensive database for reporting of productivity statistics to comply withorganization policies, resulting in significant time and financial savings Enforced performance standards and increased metrics by 35%; identified training inconsistencies and improvements Performed quality assurance analysis; recorded, observed basic process evaluations, and recommended correctiveactions; organized the office and designed systems to maximize administrative operations; arranged and maintainedsensitive documents in compliance with security procedures Participated in weekly Leadership Team meeting; generated agenda, recorded minutes, followed up on action items

Ensured safety and job proficiency by implementing standardized trainings and performance reviews; providedrecommendations for performance and process improvement to supervisors. Supervised 10 personnel and recorded monthly evaluations to present to upper management; evaluated performanceto ensure 100% compliance with policies and procedures Monitored occupational safety records and conditions to enhance health and welfare of all personnel; performed preand post flight inspections and corrected any discrepancies Developed and maintained metrics to report and analyze data trends; tracked all evaluations with errors until resolved

Managed organization and personnel schedule; ensured deadlines were met and quality standards were respected. Exemplifiedfamiliarity with the organization’s industry, analytical thinking, excellent organizational skills, communication abilities, trainingand supervising skills, and computer competencies. Acted as a liaison between employees and leadership. Established levels and balanced scheduling practices by creating daily, weekly, monthly Key Product Indicators (KPI) Assisted in the development and execution of work order processes to assist in reducing missed operations Develop an integrated master plan and integrated master schedule to abide by current Department of Defense (DoD)and industry standards; participated in daily operation review