Ian Murray Email & Phone Number

Parker Hannifin Global Hq Cleveland, Ohio

o Consultant for Parker Hannifin – 05/2015 to 12/2015 Architectural and engineering lead of Foglight environment Worked with Monitoring Dept. management to define a Monitoring as a Service (MaaS) model.  Redesigned, planned and implemented a Foglight environment to expand critical infrastructure and business systems monitoring across a multi-site/multi datacenter global environment• Active Directory• SQL/PASS, DB2, Oracle• WebMonitor/NetMonitor• Java/.NET• WebSphere/IIS• Foglight Transaction Recorder• Infrastructure• End User/APM• VMware  Worked directly with infrastructure and business system team leads/managers to develop the integration of Foglight monitoring into company processes to increase overall system reliability and reduce remediation time Developed/scripted custom rules to tailor alerts and notifications to infrastructure and business system requirements Developed and documented standards for Foglight infrastructure requirements and deployment practices within the organization Developed custom monitoring solutions using third party technologies integrated with Foglight capabilities to accommodate one-off requirements of infrastructure and business systems Evaluated Foglight core/cartridge updates for impact of (now) non-supported systems and planned implementation with infrastructure and business systems.  Managed and maintained Foglight vendor relations through regular meetings with sales staff, PM staff and a vendor provided Technical Account Manager (TAM)  Managed day to day operations of Foglight administration staff members

Parker Hannifin Global Hq Cleveland, Ohio

Member of the Distributed Server Support team at Parker Hannifin Global HQ.Foglight Monitoring Engineer

Geareater Cleveland Area

o Senior Network Engineer – 03/2010 to 11/2012 Maintained and monitored over 40 remote environments simultaneously.  Managed IT related third party vendors Meet with key personnel regularly to assess current and future IT projects Resolve user generated trouble tickets per client specifications

Educated students by relaying complex technical information in an easy to understand format using analogies and visual aidsDeveloped curriculum and courseware for the company's transition from Server 2003 to Server 2008 course tracts Managed, diagnosed and troubleshot 20-30 student Active Directory network environments simultaneously during lab exercisesUtilized virtual technologies to increase the size of student network environments using existing hardwareKept extensive detailed records on student progression and performanceConfigured GPOs in the classroom domain to maintain a consistent student workstation environmentConfigured DNS, DHCP, NAT and firewall/proxy server settings on the classroom network to allow students limited and controlled internet accessConfigured IIS to provide students a intranet web portal for files and information needed for lab exercisesUsed Symantec Ghost Solutions Suite 2.5 to manage and image student workstations Managed the campus BLOG webpage used by students for weekly topic researchPerformed hardware upgrade and maintenance of all campus computers

Assist Microsoft Certified Trainer with material preparation and classroom network technical support.Administer, test and support Microsoft practice labs prior to student participation.Assist students with the setup of multiple parent and child domains on single network.Configure DHCP, DNS, VPN, and RRAS servers for multiple classroom scenarios.Configure student accounts in the classroom active directory with proper accessibility to complete labs.Image classroom hard drives to prepare for next series of Microsoft labs using Symantec Ghost multicast software.Test, troubleshoot and repair classroom computer equipment per instructor request.Install and configure Windows XP and Windows Server 2003.

Administer the creation of domain computer accounts and their placement in proper OU.Managed domain user accounts and profiles Responsible for the burn-in, configuration of hardware, and bench testing of new Windows and Mac computer systems for deployment. Perform the back-up and transfer of sensitive user data to new systems after deployment.Install applications per user requirements and transfer E-mail accounts and settings to newly deployed systemsInstall and configure TCP/IP network printers Perform on-demand hardware upgrades per user specifications Resolve help desk tickets generated within 24 hours of new system deployment

Managed up to 10 individuals and ensured all tasks were being completed in a timely and professional manner.Promoted to Department Supervisor after only 2 months of employment when management recognized strong work ethic and overall dedication to the organization.Demonstrated outstanding customer service through frequent interaction with clients and ensuring all jobs were completed Enhanced organizational skills by taking on a number of additional duties such as ordering materials, submitting payroll hours, and managing inventory. Responsible for the custom installation of high end interior/exterior trim work involving base and casing, built on-site cabinetry, fireplace mantles, beams and doors.