Ian Murray Email & Phone Number

Parker Hannifin Global HQ Cleveland, Ohio

• o Consultant for Parker Hannifin – 05/2015 to 12/2015 Architectural and engineering lead of Foglight environment Worked with Monitoring Dept. management to define a Monitoring as a Service (MaaS) model.  Redesigned.
• Active Directory
• SQL/PASS, DB2, Oracle
• WebMonitor/NetMonitor
• Java/.NET
• WebSphere/IIS

Parker Hannifin Global HQ Cleveland, Ohio

Member of the Distributed Server Support team at Parker Hannifin Global HQ.Foglight Monitoring Engineer

Geareater Cleveland Area

o Senior Network Engineer – 03/2010 to 11/2012 Maintained and monitored over 40 remote environments simultaneously.  Managed IT related third party vendors Meet with key personnel regularly to assess current and future IT projects Resolve user generated trouble tickets per client specifications

Educated students by relaying complex technical information in an easy to understand format using analogies and visual aidsDeveloped curriculum and courseware for the company's transition from Server 2003 to Server 2008 course tracts Managed, diagnosed and troubleshot 20-30 student Active Directory network environments simultaneously during lab.

Assist Microsoft Certified Trainer with material preparation and classroom network technical support.Administer, test and support Microsoft practice labs prior to student participation.Assist students with the setup of multiple parent and child domains on single network.Configure DHCP, DNS, VPN, and RRAS servers for multiple classroom.

Administer the creation of domain computer accounts and their placement in proper OU.Managed domain user accounts and profiles Responsible for the burn-in, configuration of hardware, and bench testing of new Windows and Mac computer systems for deployment. Perform the back-up and transfer of sensitive user data to new systems after deployment.Install.

Managed up to 10 individuals and ensured all tasks were being completed in a timely and professional manner.Promoted to Department Supervisor after only 2 months of employment when management recognized strong work ethic and overall dedication to the organization.Demonstrated outstanding customer service through frequent interaction with clients and.