Ian Thomas Email & Phone Number

United States

Orchestrated the implementation of AI-driven solutions to cultivate tailored, immersive customer interactions, resulting in a 47% surge in digital engagement while effecting an annualized cost reduction of $11 million.Received Spotlight Awards for Quality & Process Improvement in 2018 and 2019, showcasing proficiency in enhancing operational efficiency and performance.

Greater New York City Area

Contracted across diverse disciplines encompassing AI, Machine Learning, Mobile Technology, Web Development, and engagements with Creative/Marketing Agencies and Healthcare sectors.Clients Include:Amelia – https://amelia.ai/Pixacore – https://pixacore.com/Usablenet – https://usablenet.com/Redstage - https://redstage.com/Engineered state-of-the-art AI solutions utilizing cutting-edge deep learning and NLP technologies for industry leaders such as Honeywell, Allstate, Liberty Mutual, and Gartner.Spearheaded the implementation of a JIRA-centric operations system, resulting in an impressive 55% boost in team productivity and a substantial 80% reduction in administrative hours.Led the "VIP" product management division, focusing on tier-1 revenue clients including Dell, American Airlines, FedEx, and North Face.

New York, United States

Led buyout of company in 2014.Directed a multifaceted operational team comprising over 30 professionals, overseeing functions including Project Management, Client Services, Marketing, QA, Creative, and Account Management across the organization. Successfully spearheaded the development and launch of more than 40 products.Pioneered an optimized product development workflow, culminating in a 42% reduction in time-to-market. This achievement translated into significant revenue growth and market share expansion.Implemented streamlined processes and introduced an agile project management structure that led to a reduction in client turnover rates, from 28.4% in 2012 to a mere 1.6% by 2014.

Headed a team of 12 agile producers, overseeing annual new implementations worth over $10 million and the successful launch of 40+ new mobile sites.Managed tier-1 VIP clients, including industry giants such as FedEx, Sprint, State Farm, IRS, Mercedes, Aetna, UnitedHealth, and Nissan, ensuring their satisfaction and successful project outcomes.Orchestrated a high-performing group focused on managing at-risk products. Through strategic leadership and adept problem-solving, reduced the number of "critical" issues from 12 per day to a remarkable 0.5 per day.